The Voyage Global Leadership Development ProgramThe Westin Perth is looking for a Rooms Voyager to join our Front Office Team!Voyage: Training tomorrow's leaders todayMarriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities. Our global leadership development program, Voyage, propels participants on a mentored, learning-inspired journey to prepare you for a successful career. Voyage is a full-time, paid development program. As an associate and trainee, you'll build upon the skills you developed in school by participating in real-world assignments.About the journeyVoyage is an elite, award-winning program that provides a combination of hands-on, discipline-specific training and a leadership-focused curriculum. The program takes place at a Marriott International managed hotel, not a classroom, and is offered in 50+ countries. When you join Voyage, you gain access to Marriott's senior leaders and coaches and have many opportunities to stand out. You'll participate in mini-rotations across the disciplines to learn firsthand how to manage various hotel functions and to connect with current and former Voyage participants through our social collaboration tools.Each individual's Voyage journey is unique, spanning 12-18 months dependent upon your career interests, passions, goals, and location. You'll immediately be immersed in our rich culture and portfolio of global brands to learn how Marriott sets the standard of industry excellence.The experience you'll gain within the Rooms OperationVoyage participants learn by doing! You'll be fully immersed in the day-to-day operations of a hotel. If accepted into this elite program, you will:Cultivate customer relationships and be a champion as Westin's Loyalty Ambassador!Get exposure to managing projects & leading a team.Improve processes & pitch new initiatives through your Voyage project.Take on special projects that will draw upon all your training from Director of Rooms and Front Office Manager.Gain extensive experience in the Rooms Operations (Front Desk, Service Express, Bell Desk, Concierge, Night Audit, Room Control and Manager on Duty exposures).Handle hotel day-to-day operations from general hotel enquiries, engage and inspire guests through each unique guest experience to handling guest complaints.Assist the Rooms Management team to drive KPIs, such as Guest Voice scores, Marriott Bonvoy enrollments & occupancy, Skills-based trainings, team engagement, open folio management and many other administration projects.Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings.Be an expert on the hotel, including surrounding areas and businesses whilst reinforcing our commitment to wellness inside our walls and beyond.Destination: Marriott leadershipYou'll participate in management meetings and collaborate with Voyage participants worldwide. You'll be expected to solve challenges, as well as offer ideas and innovative solutions. You will also have an opportunity to provide feedback on your curriculum and have an impact on future Voyage hires' experiences. After graduation, you'll be well-prepared to pursue your passion and take on new challenges. Many program graduates are ready to step into a Marriott supervisory or entry-level management role right away, because the program has provided a foundation for future leadership.What does it take to embark as a Voyager?To become a Voyage participant, you must have graduated from a university or hotel school within the past year. Other qualifications include:Experience working in hospitality operationsBachelor's degree or equivalent higher level education requiredSuperior critical-thinking & interpersonal communication skillsThe ability to foster relationships & work collaborativelyThe ability to self-manage & be a self-starterA real desire for personal & professional growthStrong attention to detail and passion to learnThose currently enrolled in a college/university with an expected graduation date within 12 months of the date of application may also be considered.- Voyager Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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