Test Center Administrator - Melbourne, AU in Victoria , Australia
Pearson VUE ( www.pearsonvue.com ) is the global leader in delivering high stake exams to professionals and industries through their worldwide network of test centers and partnerships.
Pearson VUE empowers millions of people to get their certifications and licenses in almost every industry to make progress in their lives and advance their careers.
Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Casual Test Administrator to join our team at 1010 Latrobe St, VIC 3008.
Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts across Weekday (Monday to Friday) and Weekend (Saturday and Sunday).
Our operating hours are between 7am and 11pm.
We offer an attractive pay rate of $35.87.
Candidate must be open to flexible to work a range of shifts in the morning and evening.
This is strictly a Casual position and will remain as such.
As a Test Administrator you'll be responsible for:
Providing exceptional customer service and a secure exam delivery environment.
Complying with all testing procedures and strictly adhering to company policies.
Checking and verifying candidate's identification against test registration; and helping them to set up for the test.
Explaining the exam procedures and proctoring/invigilating candidates while testing.
Troubleshooting with internal departments to fix any technical issues.
Escalating any policy breaches immediately to relevant business personnel.
Completing light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination.
Other ad hoc duties as directed.
To be successful in the position you'll have:
A high school diploma or equivalent is required.
Minimum of 1 year customer service experience is preferred.
Experience proctoring or invigilating exams is highly desirable.
Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
Must be able to sit for long periods of time and be able to bend and lift up to 20 lbs independently.
Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.
Core Competencies:
Detail Oriented
Communication Skills
Problem Solving
Customer Focus
Ethics and Value
What to expect from Pearson:
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine.
We do this by creating vibrant and enriching learning experiences designed for real-life impact.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify.
We want a team that represents a variety of backgrounds, perspectives and skills.
The more inclusive we are, the better our work will be.
All employment decisions are based on qualifications, merit and business need.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ******.
Job: TESTING CENTER
Organization: Assessment & Qualifications
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