Tenant Support Community Connections Officer
Full-time Temporary with a Possibility of PermanencyDetails: Are you an experienced Human Services professional that is trauma-informed, collaborative and solutions focused?
Do you thrive working in a dynamic operational environment and enjoy working in a frontline role that provides quality support for vulnerable Canberrans?
The Community Services Directorate (CSD), Housing Assistance division is looking for knowledgeable, connected, motivated and qualified individuals with a case coordination background to join the Client Services Branch, Tenant Experience team that supports the management of public housing tenancies.
As a Tenant Support Community Connections Officer, you will play a critical role in providing specialist advice, information, support and case coordination for public housing tenants who may be experiencing a critical event or complex issues that impact their ability to sustain their tenancy. In this role, you will be working as part of a multidisciplinary team to mentor staff and engage directly with clients to understand the supports and services they may need to connect to sustain their tenancy or meet their personal wellbeing needs.
CSD is an inclusive employer where all people are respected and valued for their contribution. We strongly encourage and welcome applications from Aboriginal and/or Torres Strait Islander people, People with Disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) people.
Eligibility/Other Requirements: We are looking for applicants who: Have proactive, trauma-informed and solution-driven frontline case coordination experienceKnow how to develop and maintain professional relationships with community partnersHave excellent written and verbal communication and engagement skillsCan work alongside a diverse range of people and multi-disciplinary teams to support positive tenant outcomesWant to share their expertise to provide mentorship and guidance to staff working alongside our tenantsAre adaptable, collaborative, and agile in a dynamic work environmentPrior to commencement, the successful candidate will be required to undergo a pre-employment National Police Check.How to Apply: Interested applicants are encouraged to submit a two-page pitch addressing the Position Description and a curriculum vitae.
Applications should be submitted via the Apply Now button below. Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.
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