Are you looking for a role where you can make a difference? As a Tenancy Advisor, you will play a crucial role in providing expert advice and support to tenants, ensuring they understand their tenancy rights and responsibilities and achieve their goal of sustaining their tenancy. We are currently seeking a proactive and compassionate individual to join our Rent Right SA team based at our Kent Town Head office. We have multiple permanent positions available: Full Time Part-Time (0.6) role at 22.8 hours per weekYour day-to-day activities will include: Working within the Service Delivery Model for SYC's Tenancy Services to achieve outcomes specified in funding contracts and within program guidelines.Responding to incoming telephone and online inquiries.Providing clients with the information, coaching and empowerment needed to enable them to self-manage in the first instance.Conducting targeted financial, tenancy and risk/vulnerability assessments of clients to establish their housing needs and goals.Working collaboratively with colleagues, internal and external to SYC, and stakeholders to raise awareness and understanding of the role and scope of SYC's Tenancy Services and its target cohorts.Contributing to the development of and facilitating community information/education sessions.About You...
As someone who has a passion for making a difference to people's lives, you will build positive and trusting relationships with clients to achieve positive outcomes. The successful candidate will demonstrate: Strong engagement skills and ability to interact effectively and sensitively with clients from diverse cultural backgrounds.Experience of engaging and working with people who have experienced or are at risk of homelessness.Interpersonal, conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions to problems.Time management and organisation skills, able to work both independently and an effective team member, to plan and achieve outcomes and to successfully meet deadlines and KPIs.An understanding of SA Housing sector and tenancy and housing legal rights and responsibilities. For this role, you will need to: Be willing to complete a Working with Children Check and National Police CheckBe willing to work on a rotating roster between the span of 8am to 8pm Monday to Friday.Have possession of a current valid Driver's License, willingness to drive.Why join Team SYC? Increase your pay with Salary Packaging optionsCareer development opportunitiesEnjoy an additional day off to celebrate your Birthday*Wellbeing leaveAccess an additional one week of paid leave each year, through SYC loyalty leave*Be provided an additional paid personal leaveStay healthy with discounted Corporate Private Health CoverAccess our free and confidential Employee Assistance ProgramAccess to special discounts on memberships and fitness activities through Goodlife, Fitness First and Zap Health Clubs. Enjoy special benefits with Beaurepaires *Qualifying periods and terms apply. About us SYC exists so everyone can succeed. ?We invest back into the community, helping tens of thousands of people every year to create a life without disadvantage, to build sustainable independence and to experience wellbeing in all areas of their lives. A non-profit human services organisation, SYC was founded in 1958 to support young people experiencing disadvantage in Adelaide. We now operate nationally, supporting more than 57,000 people annually with housing, education, employment, justice, health and disability services. We are proud to work with people who are passionate and professional, who encourage and value diversity, who are courageous, creative and, most importantly, believe in people's potential. Our vision of wellbeing, independence and opportunity for everyone encompasses the people we work with, as well as the people who work for SYC. To learn more about us, visit our website: https://www.syc.net.au/services/housing-homelessness-support/rentright-sa If you are passionate about helping others, we want to hear from you! To apply, please complete the application process by clicking the Apply Now button. We're proud to be a Circle Back Initiative Employer, and we commit to responding to every applicant. Please complete the requested screening questions on the application page and attach your resume. SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you via ******.
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