Telstra Retail: Assistant Store ManagerJob Summary To support the Store Manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model. You will collaborate with the Store Manager to create a high performing team by coaching and empowering others to fulfill operational requirements and achieve their performance targets.
Job DescriptionTelstra is hiring! We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
Our Darwin store is hiring an Assistant Store Manager to join their team on a full-time basis in Shop 30 Mitchell Centre 55 Mitchell St, Darwin NT 800, Australia. This is an opportunity to enhance your leadership skills, overseeing a retail team with a unique buzz and energy at Telstra within a dynamic team environment.
What we offer our team members Store performance-related commission30% off Telstra servicesTelstra mobile and SIM cardExclusive discounts and offers across 240 brands and partners.16 weeks paid parental leave for primary and secondary carersAs an Assistant Retail Store Manager at Telstra, you'll work closely with the Store Manager to coach and grow your team. You'll use your management experience to help coach our retail consultants to success, making sure they're driven and energized to reach and exceed store targets.
What you'll do Oversee the induction of your new team membersCoach the store's team to meet (and exceed) store targetsHelp support your team with customer query escalationsAct as Store Manager when neededExecute business initiatives in store to meet financial and customer key metricsLead from the front and help motivate the team, fostering an awesome store cultureOrganize the store floor and team's work schedules to meet customer demandAbout you You have previous experience in a retail leadership/assistant management roleYou're able to energize and drive a retail team to exceed sales targets and KPIs with demonstrated successYou lead from the front and can influence and build rapport with a diverse teamYou can resolve customer issues effectively and creativelyYou're an excellent communicator who can support the Store Manager during changesWhat's next? After you've submitted your application, the next step is a video assessment supported by our partner, HireVue. Please keep an eye out for the email to move your application along swiftly.
Why Telstra? When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity strengthens our team and enriches our work.
About UsWe're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed. We've always been committed to being a great place to work as we make the world a better place too.
Recruitment SupportWe are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to our Disability and Accessibility inbox.
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