Sales - Inbound (Call Centre & Customer Service)
Full time
A career at ACM is a chance to write your own story and help make a difference with your ideas, energy and skills. We want to offer you an opportunity to create a life for yourself and a lifestyle in some of the most beautiful and vibrant parts of Australia. At ACM we tell the stories of Australia. From the city to the bush, from the country to the coast, our trusted local news keeps hundreds of Australian communities informed, connected and strong.
We are Australia's largest independent media organisation made up of more than 100 leading rural and regional news brands consisting of community-based websites, daily and community newspapers, magazines and events. From the Canberra Times, Newcastle Herald and Bendigo Advertiser, our trusted news brands have been setting the agenda in Australia's key regional population centres for more than 180 years.
At ACM our people are at the heart of everything we do. Our business may be diverse but we are united when it comes to our vision and values.
The Opportunity
We are looking for driven telephone sales people with outstanding relationship building skills to join our friendly teams. You will love speaking to our new and existing customers, identifying growth opportunities and assisting our valued customers with getting the best possible results from their advertising campaigns. This is a fantastic opportunity to grow your career in sales and media and have a heap of fun along the way with a great team.
The role itself is a blend of inbound calls, supporting the office front counter and strategic outbound calling primarily to existing and lapsed customers:
Meeting customer's advertising needs across our extensive portfolio of print and digital programs Upselling and cross-selling our various solutions to existing and new customers Develop strong relationships and provide appropriate support that will continue to delight our valued customers and grow ACM revenue Onboarding program to give you the tools to succeed and exceed expectations The successful candidate will have:
Ability to follow an effective sales process and maximise cross-selling opportunities across both our print and digital portfolios A results-driven attitude with an ability to work well in a team Passion for sales and customer service Excellent verbal and written communication and strong computer literacy Highly organised with an ability to juggle multiple priorities simultaneously Life at ACM
Career development and progression opportunities - we believe in the growth of our people A high-performance team culture that encourages collaboration and understanding Lifestyle discounts - Flare benefits, digital subscriptions, novated leasing and more Competitive Parental Leave Program Financial Study Assistance - We will support you to explore further qualifications and can support work-related tertiary qualifications and courses Make a Difference - We pride ourselves on making a difference for our audiences, communities and achieving results for our advertising partners We advocate Diversity and Inclusion
ACM embraces all aspects of diversity and inclusion and is committed to creating a workplace which reflects the incredibly diverse customers, audiences and communities we serve. Candidates from all backgrounds will receive equal consideration for the opportunity for which they apply.
Disability Accommodation
For individuals who need assistance at any point in the application and interview process please contact the ACM Jobs team via email -
Next Steps
Please press the APPLY button - we can't wait to hear from you!
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