Technology Operations & Infrastructure Manager
iSelect - Melbourne, VIC
IT
Source: uWorkin JOB DESCRIPTION
About us: At iSelect, we're passionate about helping Australians reduce their household bills and save money, time and effort. We are Australia's go-to destination for comparison across insurance, utilities and personal finance products made available from our range of providers. We compare from a wide range of Australia's leading brands and our highly trained consultants help customers compare, select and save.
What you do: The Technology Operations & Infrastructure Manager is a leadership role in iSelect's Technology business, reporting to the Executive - Technology. This is a diverse role with responsibilities across;
Infrastructure and Network Management - manage and maintain office network, data center infrastructure, servers, and storage systemsPlatform / desktop support with a passion for the end user experience - accountable for Customer, digital and integration platforms support, triaging and adherence to agreed SLA'sIncident Management - ownership over the incident management process, including communications to key stakeholders and reportingVendor Management - manage numerous key vendors across the Technology teamOperational Automation - continuously identify opportunities for process improvement and automation to enhance operational efficienciesTechnology Project Management and Leadership - take the lead on technology focused projects and key initiativesWhat you need: Experience with on-prem infrastructure, network management and IT operationsAdministration / support of Microsoft Teams, Zoom, MS suite of productsAdministration of Microsoft AzureFamiliarity with Cloud computing, virtualization and DevOps practicesExcellent interpersonal skills in areas such as teamwork, facilitation and negotiationStrong leadership and coaching skillsVery capable in problem solving with a wide variety of technical and business stakeholdersBachelors Degree in Computer Science, Information Systems or a related fieldITIL certification is strongly preferableWhat's in it for you: Hybrid & Flexible Working – 3 days in our CBD office – Tuesday, Wednesday & ThursdayProfessional Development – We encourage ongoing learning and development with free access to the full Linkedin Learning Library, our own in-house learning Academy and regularly run initiatives such as our relationship with 'Juno Adaptive Leaders Program' which enable you to continually upskillRecharge Days – For the times when you just need to take a break, we offer three extra days to use at your discretion (yes, in addition to your 20 days Annual Leave!Referral Bonus – Earn yourself an extra $1500 by referring another superstar to join our teamSalary packaging – we can help you to maximise your salary with options such as novated leasing.Paid Parental Leave (for both primary & secondary caregiver) and a Return to Work Bonus for when you're ready to come back.Income Protection Insurance - a monthly income replacement benefit (after a waiting period) if you are medically certified as unable to work due to an injury or illness that is not work related.Wellbeing Centre – Our online platform which provides education, support and tools to help you live a healthier and happier life – find online yoga, cardio & boxing classes, healthy recipes and meditation & mindfulness tools.Employee Assistance Program – Free access to qualified psychologists and coaches who can assist you with the demands of work and home life.Rewards Platform – A simple way of saving money for you and your family by offering you instant discounts and cashback at hundreds of retailers. Earn and redeem points while you spend!Annual iStar trip – We love to reward and recognize our employees, whether you've gone above and beyond or consistently upheld our Values of 'Being Brave', 'Keeping it real', 'Celebrate' and 'Have Heart'. Last year our award winners went to Queenstown in New Zealand!What's next: We genuinely appreciate the time and effort you have taken to apply and you will hear back from us regarding your applicationWe can be flexible with interview times, and these will be conducted over MS teams virtuallyDon't hesitate to reach out to our friendly Recruitment Team if you would like to find out more about the role ******Please note all applicants must have full working rights and will need to complete full background checks including Police ChecksiSelect recognises the value of an inclusive and diverse work environment. We believe everyone deserves the same opportunities in life, regardless of gender or identity, sexual orientation, race, ethnicity, religion, disability, or age. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ******
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