Technology Officer Level 2

Provide effective, timely first level Information Technology infrastructure support by responding to incidents and service requests using a high level of customer service skills, to fully satisfy customer service expectations, utilising ITIL methodologies.
Undertake and collaborate with peers to install, configure and train staff in the areas of Information technology infrastructure.
Maintain an awareness of new and upcoming technologies that enhance and or enable the Council's Information technology customer experience.
Assist in the technical implementation of IM strategies, products, migrations and enhancements, as required.
Key Responsibilities Provide effective, timely first level Information Technology infrastructure support by responding to incidents and service requests using a high level of customer service skills, to fully satisfy customer service expectations, utilising ITIL methodologies. Undertake and collaborate with peers to install, configure and train staff in the areas of Information technology infrastructure. Maintain an awareness of new and upcoming technologies that enhance and or enable the Council's Information technology customer experience. Assist in the technical implementation of IM strategies, products, migrations and enhancements, as required. Essential Requirements Demonstrated skill and ability to provide a high level of technical support for IT desktop and telecommunication infrastructure in a medium to large service organisation. Demonstrated high level of communication skills and a proven commitment to customer service and service delivery. Demonstrated developed highly effective interpersonal skills appropriate to an environment of change, and written communication skills including the ability to prepare instructions, reports and system documentation. 2-3 years experience in a similar role. Comfortable working onsite 5 days per week. Job Details Local Council Cleveland $36 per hour + super 2 month temp contract with extension Start Date Monday 30th September Onsite only If you are interested in this position, please apply via the link! Shortlisted candidates will be contacted directly.
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