DESCRIPTION
You will make an impact in the following ways:
Apply documented procedures and policies to complete basic repairs and schedule maintenance, including preparing required parts and tools.
Disassemble, inspect and clean engines and/or engine components.
Assist with completion of required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens.
Complete training in line with skill and business requirements.
Maintain work area and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislation and report any issues/incidents to their supervisor.
RESPONSIBILITIES
Critical Competencies:
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Diagnostics Application - Translates customer complaints to develop troubleshooting plans; troubleshoots issues following guided workflows, procedures, and specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repairs by duplicating complaints to ensure they have been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers' cost of ownership; performs progressive damage checks following guidelines to restore to pre-failure condition.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.
QUALIFICATIONS
Additional Information
Full Time / 38 hours per week.
Mon – Fri 08:00 – 16:00.
Overtime as required.
Domestic Relocation may be offered for the right candidate.
Local Valid Driver's License (Preferred).
Experience:
Apprentice Trained Engine Technician.
Minimal level of workshop experience required.
Basic level knowledge of and/or experience with engine products.
Job: Service
Organization: Cummins Inc.
Role Category: On-site
Job Type: Technician
ReqID: 2406611
Relocation Package: Yes
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