Manage incoming technical support requests and enquiries Manage CRM case creation and triage the request to the correct personEffective asset managementProvide administrative and logistical support to the Operations, Technical Services, and Sales TeamsProcess and organise delivery of spare parts to the Technical Services teamWork in an exciting entrepreneurial environment offering high-quality niche products and innovative solutions ABOUT THE OPPORTUNITY We are seeking an enthusiastic technical support specialist to work in our world-class facilities at Cannon Hill.
The ideal candidate would be a recent engineering or biomedical engineering graduate, or laboratory scientist who is looking to start their career in the commercial medical and diagnostic industry.
Develop your career with a company that truly celebrates and rewards your success through an annual awards night, bonus scheme, and generous salary package. This really is an outstanding opportunity to join an innovative, highly regarded company that offers excellent quality products to the Australian and New Zealand markets, where you can make a difference to people's lives.
DUTIES & RESPONSIBILITIES Management and maintenance of spare parts inventoryAccurate and timely Salesforce CRM data entryCarry out repairs and testing of customers' equipmentManagement of all spare parts processing for transfers, dispatch, invoicing, and stock checksCarry out system preparations as requiredTravel locally and internationally for trainingContribute to the organisational culture and continuous improvement of Abacus dxDevelop and maintain relationships with key opinion leaders and key customers in assigned territoryRepresent the company at local and interstate customer sites SKILLS & EXPERIENCE Engineering or science qualificationGreat teamwork skillsVaried system skills and experience with electronic and computer-driven systemsDrivers licenceAbility to work autonomouslyAbility to interpret, present, and communicate technical informationAnalytical problem-solving skillsInterpersonal and relationship-building skillsTime management and prioritisation of tasks DESIRABLE Experience working with pathology or scientific instrumentsRestricted electrical licence certification or the ability to obtain one WE OFFER A fantastic working environment and team culture with open plan offices located close to cafes, public transport, and other amenities Leadership and development programsA delivering value responsibly programme, focussing on engagement, inclusivity, and environmental impact Access to our Employee Assistance ProgramHighly-competitive salary, bonus structure, and company-sponsored superannuation contributions in line with Australian Super GuaranteeAbacus dx is a leading distributor of medical diagnostic and life science products. Our success is attributed to our dedication in sourcing high-quality, specialist products and by providing the highest levels of sales, marketing, and technical support. We pride ourselves on our values: Engage, Empower, Enhance, Excel.
Big Green Surgical is a provider of specialised healthcare solutions across various surgical specialties throughout Australia and New Zealand. We represent 20 international suppliers of innovative products, supported by a caring and trusted team of industry professionals.
Please submit your application letter and detailed resume through the Seek website . Applications without a cover letter will not be considered. Please phone 1800 222 287 for further information.
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