Technical Support Representative

The Opportunity & Responsibilities: This role is a permanent full-time opportunity based out of a client site in the Bowen Basin.
The core responsibilities for this position are:
Look at ways to maximise Komatsu equipment's availability, reliability and productivity.Providing technical support, diagnostics and troubleshooting for Komatsu fleet.Reporting on regular machine issues.Creating detailed technical documentation and providing recommendations/resolutions for equipment performance issues.Role Located: Bowen Basin (mine-site)
Shift: 7 days on and 7 days off, Thursday to Wednesday, day shift only.
Remuneration: Approximate salary of $150,000 - $165,000 per year, plus fleet vehicle and paid accommodation.
Komatsu Benefits: Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.Financial: Company funded Income Protection Insurance.Career: Recognition, awards, flexibility, further education studies and internal career development.Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.Yearly Bonus: Potential to receive a yearly bonus.Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.Your Knowledge, Skills and Abilities: Must have your Cert III or Equivalent in Electrotechnology (Electrician) & QLD Electrical License.Experience working as a Field Service Technician is preferred with exposure to breakdown, repairs and diagnostics.Previous experience working in a mine-site is preferred.Ability to read and understand hydraulic and electrical drawings.An understanding of maintenance targets including availability, reliability, parts management and component life cycle management.Ability to analyse/troubleshoot complicated hydraulic, mechanical and electrical technical problems and provide solutions.Current driver's license.Good understanding of computer systems and Microsoft Office.Ability to work unsupervised.
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