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Suncorp Group is looking for a Technical Support Officer to join our Terri Scheer Team based in Adelaide on a full-time basis. This is a permanent full-time opportunity offering 37.5 hours per week. The Role Our Terri Scheer brand is one of the market leaders in Landlord Insurance. We are looking for a vibrant, passionate and customer focused individual to join our Claims team on a permanent full-time basis. We are a driven team that has a strong focus on delivering a brilliant claims service in the moments that matter for our customers. In this diverse support role you will be responsible for providing technical support, quality assurance, claims processing, training, developing and coaching team members to perform their best.
Key Responsibilities Key accountabilities for this role include:
Supporting the team leader to achieve strategic business goalsOnboarding and training of new staffSupporting the claims team with technical support and coaching for successBuild strong relationships, work effectively in diverse and flexible teamsPerform quality assurance tasks efficiently with exceptional accuracyReviewing and approving claim paymentsManaging a portfolio of claims within service standardsPassion for identifying and implementing changes to optimise the team and businessPerform quality listening and coaching in line with the EMPOWER model. Skills & Experience To be successful in this role you will have:
Ability to train, coach and mentor team membersAbility to design and facilitate training sessionsAbility to manage and work to priorities and strategic goalsAbility to use initiative and possess strong problem-solving skillsTo be resilient and have an ability to effectively manage difficult situationsAbility to easily adapt to and positively embrace changeExcellent written and communication skillsKnowledge & understanding of insurance claimsAbility to lead by example, self-motivate, take responsibility and be accountableA high level of attention to detail What we can offer you Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Our Culture At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.
Chase the sun, apply online today At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Advertised: 05 Jul 2024 AUS Eastern Standard Time
Applications close: 19 Jul 2024 AUS Eastern Standard Time
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