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Technical Lead, Collaboration Technologies Job requisition ID: 43203
Location: Melbourne, VIC, AU Christchurch, CAN, NZ Auckland, AUK, NZ Sydney, NSW, AU
Workplace Type: Hybrid
Create impact as a Technical Lead, Collaboration Technologies Join the largest insurance group in Australia and New Zealand.
YOUR ROLE As the Collaboration Services Technical Lead, you'll drive technical leadership across domains, architecture, and Technology and Operations (T&O) Initiatives. To achieve exceptional team outcomes, you'll spearhead enhancements to existing processes and supporting documentation. Additionally, you'll foster a team ethos focused on delivering successful outcomes for our customers by embedding these principles throughout our environments. The role's purpose is to design, develop, support, maintain, and deliver solutions that empower our business to achieve an outstanding collaboration experience, regardless of physical location.
You will also act as a mentor for Engineers and promote the team ethos of achieving successful outcomes for our customers by driving these philosophies through all aspects of our environments, including a focus on quality improvement, root cause analysis and sense of urgency. The intent of the role is to design, develop, support, maintain, and deliver solutions that enable our business to achieve the best possible collaboration experience, regardless of physical location.
This is a full-time permanent position for a candidate ideally based anywhere in Australia or New Zealand.
ABOUT YOU You will be a technical expert in modern workplace technologies and track the feature roadmap for Collaboration products and services. You will be leading and make recommendations on new capabilities that enhance the collaboration experience. Apart from being a great team player with excellent stakeholder management and communication skills you need to have below skillset: -
Have proven experience in Office 365, Microsoft Teams, and Microsoft Teams Room technology. Be highly experienced with meeting room device configuration from vendors such as Crestron, Cisco, Logitech, Poly, Neat, or Yealink. Have a holistic knowledge of technology and physical components for great meeting room experiences. Have strong experience with M365 services, Entra ID, Intune, Teams Admin Centre, Teams Pro Portal, XIO Cloud, and Fusion. Excellent documentation skills for technical documentation, knowledge articles and user training.•Working Knowledge of Incident, Problem, Change and Configuration Management (ITIL) processes. Highly competent in identifying, assessing and remediating cyber security and operational risk in the relevant technologies. Understand enterprise network topologies, firewalls, and cloud proxy. Applications closes 3 July 2024. ABOUT US IAG is the largest general insurance group in Australia and New Zealand. We're also a tech and research facility, a hub forclimate change experts and a centre of resiliencedesign. We chat over coffee with customers,advocate for them in the corridors of Parliament andback them up in the community when life's momentshit hardest.
You'll know our brands – NRMA Insurance, CGU, WFI, ROLLiN', AMI, NZI, and State Insurance to name a few. Together theyturn our IAG purpose of making your world saferinto action by helping, supporting ambitions andmaking insurance accessible.
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We're also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutionsthat enable growth,develop resilienceand create meaningful change.
We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees.We do this because we're ready for you.
All this shows up in what we offer:
• Flexibility and support so you can live life to the full.
• With over 50% of our workforce are carers, so we have comprehensive resources and community support to help you manage every stage of your family's life.
• A team who care about people and community.
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