SUMMARY
Avetta's Supply Chain Risk & Compliance SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chain risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 100k+ active customers in over 100 countries spanning across a wide range of industries.
The Technical Project Manager will provide oversight, mentoring, and guidance to this team as it relates to technology-driven software solutions and product implementations. This individual will drive process improvements, generate documentation, and be a resource to the implementation team when technical expertise is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide technical expertise and guidance to the Implementation Team
Organize global resources and engage with Regional Project Managers as it relates to the implementation of accounts with a global footprint
Subject Matter Expert: Provide internal and external facing leadership on technology-related solutions configuration, integration, and implementation
Customer Guidance: In a consultative manner, collect and understand client requirements and provide solutions recommendations that are in line with the client business needs supported by Avetta's best practice use cases
Key Department Functions: The Technical Project Manager should be proficient in the following:
Software Project management
Software Implementations
Software Configuration and Integrations
Schedule Management
Change Management
Requirements Definition and Documentation
User Acceptance Testing
Project coordination across departments
Technical Expertise in the Following:
SSO
API
Custom Integrations
Analytics
Provide key reporting and metrics related to technical projects and activities
Mentor and guide the development of other team members
Serve as a client-facing resource as it relates to managing and defining technical needs and requirements
Provide leadership and guidance around process improvement, best practices, and process standardization
Provide leadership and a voice for the Implementation Team across the various departments within the organization as it relates to technical projects
Support and develop key department initiatives
Strong communication skills. Ability to communicate effectively across the organization and interface with all levels of management
Liase with the following teams within the department:
Implementation Team
Operations Management
Software Configuration and Quality Assurance
Worker Management Team
IT Operations
Dev/Ops
Product Management
MINIMUM QUALIFICATIONS:
3-5 years of experience in a client-facing role implementing strategic accounts for a comparable SaaS product
Prefer a University graduate with a degree in a technical field
Knowledge in:
Project Management
SaaS (Software as a Service)
Client Management
Ticket creation systems (i.e. JIRA/Confluence)
Agile Methodology (Kanban, Scrum)
API/Integration Methodologies
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