Technical Claims Manager – Underwritten Workers' Compensation and Distribution, Personal Injury | Perth At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part of an organisation doing meaningful work that matters.
The primary purpose of this role is to lead a team in providing technical expertise and advice to the business, ensuring that compliance and regulatory obligations, financial, and service objectives are achieved, and that claims staff are supported in becoming technically proficient.
You will be responsible for: Assist the Claims Service Manager and other members of the leadership team to drive performance uplift across the business by identifying opportunities for improvement and implementing strategies that result in superior claims management.Lead a team of specialists in supporting the technical proficiency of claims teams by providing advice, coaching, and support.Identify and implement opportunities to improve operational controls and claim outcomes, supporting the business aims of process improvement and establishing best practice.Establish and maintain strong relationships with customers, team members, regulators, and other key stakeholders, providing exemplary customer service that meets the needs of internal and external customers.Lead initiatives and projects as required to support the technical and strategic objectives of the business.Support liability and technical management objectives by ensuring that all decisions are sound and made in a timely manner, in accordance with legislation and quality decision-making frameworks.Contribute to the engagement levels of our teams by role modelling the appropriate behaviours and by participating and engaging others in business decisions.About you: Extensive technical expertise and claims management experience in Workers Compensation or Personal Injury claims management.Comprehensive knowledge of applicable legislation and regulation requirements.Ability to lead an effective and collaborative team to achieve business objectives.Technical proficiency with relevant systems, software, and communication tools.Ability to build effective relationships internally and externally with customers, government, and/or regulator representatives and service providers.Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence.What's on offer: Be part of a team that's open-minded, supportive and genuinely focused on customer outcomes.A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.The opportunity to take part in our Employee Share Purchase Program - own a piece of your employer.About Allianz: At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.
Adjustments and support: If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.
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