THE OPPORTUNITY As part of our diverse team based in Adelaide, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The role of Technical Advisor is to provide practical guidance to team members across the business to enable the achievement of claim outcomes (regardless of the workflow) whilst also focusing on developing personal technical competence as well as that of other individuals and teams. The role is responsible for contributing to the improvement of business outcomes by identifying opportunities for improvement and working with the various departments to create alternative claim strategies utilizing their knowledge of the Act.
The role will also provide technical expertise, working with our L&D team as a subject matter expert to assist in the development of training packages and modules. This will be a Full-time permanent position based in our Adelaide office with flexibility to work from home.
YOUR RESPONSIBILITIES Provide practical guidance and coaching to team members and support the delivery of high level customer experience. Have regard to the necessary technical considerations of claims decisions, compensation payments and liability determination. Work within the legislative and regulatory environment to optimise outcomes for all stakeholders. Apply sound risk management principles to ensure compliance and robust decision making. Understand the impact of initial eligibility under legislation in regard to benefits for injured workers and impact to stakeholders. Participate and provide technical support in employer claims reviews. Work with our Project Office to provide support and assistance in developing and updating business processes. ABOUT YOU A minimum of 2 years' experience working within the workers compensation industry. Strong technical experience in workers' compensation claims. Experience coaching & mentoring team members in the workers compensation industry. Demonstrated understanding and application of the Return to Work Act 2014 and the associated regulations. Demonstrated expertise in at least one area of claims management or a technical specialist background. WHAT WE OFFER EML provides career opportunities and great employee benefits, including:
A vibrant, collaborative innovative team culture. Great work/life balance and flexibility with opportunity to WFH when fully trained in your role. A corporate wellbeing program with discounted health insurance and gym membership. Access to discounts at over 350 retailers through our RewardsHub program. Entitlement to an annual tenure and performance-based recognition reward. Comprehensive learning and development support. Companywide events to celebrate success. Quarterly Reward and Recognition Awards. Access LinkedIn Learning - 18,000 courses to advance your professional education. Up to 16 weeks paid parental leave plus super. We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity, and honesty. We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
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