Technical Account Manager PS, ES ANZ TAMJob ID: 2792343 | Amazon Web Services Australia Pty Ltd
As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team who leads our customers to build and run their applications on the AWS platform.
Key job responsibilities:
TAMs work backwards from customers to define a support strategy, deliver expert advice on AWS services, assist with project launches, and assist with operational issues. They are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
Every day brings new and exciting challenges on the job while you:
Build solutions, provide technical guidance and advocate for customersEnsure AWS environments remain operationally healthy whilst reducing cost and complexityDevelop trusting relationships with customers, understanding their business needs and technical challengesUsing technical acumen and customer obsession, drive technical discussions regarding incidents, trade-offs, and risk managementConsult with a range of partners from developers through to C-suite executivesCollaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account ManagersWith a bias for action, proactively find opportunities for customers to gain additional value from AWSProvide detailed reviews of service disruptions, metrics, and detailed prelaunch planningBeing part of a wider Enterprise Support team you'll provide post-sales, consultative expertiseSolve problems across different customers as they migrate workloads to the cloudUplift customer capabilities by running workshops and brown bag sessions
As we continue to expand in AUS, you'll have plenty of opportunities to develop your technical, consulting, and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications.
A day in the life:
Internally we call this role a Technical Account Manager (TAM). Externally you operate as a Technical Consultant by earning trust with our customers and have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.
Our Technical Account Managers engage rising startups building their business from scratch, through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, projects, launch planning as well as stabilisation and operational issues.
About the team:
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
BASIC QUALIFICATIONS: 5+ years of technical engineering experienceExperience with operational parameters and troubleshooting for two (2) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environmentInternal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. PREFERRED QUALIFICATIONS: Experience with AWS services or other cloud offeringsExperience in internal enterprise or external customer-facing environment as a technical leadWorking knowledge of software development practices and technologiesUnderstanding of technology budget managementBackground working with Public Sector customers Posted: October 3, 2024
Posted: October 2, 2024
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