At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. If you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about? As a Technical Account Manager (TAM), you will be a trusted advisor to NICE's customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer's priorities and NICE's business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. You will be the primary interface between the Customers and NICE's support organizations while managing critical issues, problems and requests related to escalations and missed expectations.
How will you make an impact? Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.Establish relationships and effectively communicate with key members of client team including business users and management personnel.Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.Develop, implement and maintain standard practices for client implementations aligned with the Essentials TAM operating model.Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders.Create & manage project plans. Define project schedules, allocate resources and monitor progress.Get involved in project at high level for functional and technical aspects.Co-ordination of multiple projects amongst different internal teams and stakeholders.Align project objectives with company goals, and ensure project team is clear on objectives.May require some travel to client sites – approximately 10%.Have you got what it takes? Possess excellent organizational and communication skills.Strong ability to use facts and data to influence decisions.Ability to prioritize and make appropriate decisions.Proven ability to meet deadlines and maintain quality standards.Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates.Ability to interact effectively with all levels of management and customers.Ability to work with minimal guidance or supervision in a time-critical environment.Ability to be flexible and quickly adapt to changing business needs and processes.You will have an advantage if you also have: Experience/knowledge of Actimize solutions.What's in it for you? Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About Actimize NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers' and investors' assets by identifying financial crime, preventing fraud, and providing regulatory compliance.
#LI-Hybrid About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud, and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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