Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. one of the world's most recognizable luxury brands with close to 300 stores worldwide.
About the role We now have a rare and exciting opportunity for a skilled and experienced sales management professional to join our team as a Team Manager in one of our Perth stores.
Reporting to the Store Manager, as a member of store management, you will be responsible for ensuring the store exceeds sales plan and profitability targets while providing outstanding customer service. You will effectively lead, develop, and support staff to meet and/or exceed individual sales plans with a strong focus on client development and providing a high level of customer service. Responsibilities include, but are not limited to:
Build relationships with internal and external clientsNurture and develop our client portfolio through meaningful commercial outreachSupport the Store Manager in organizing and hosting events for clientsCreate exceptional experiences for our clients - we are always going above and beyond!Become an expert on product and sales training modulesAssist in supervising, developing, and training designated staff and supervisorsAssist with recruitment and delivery of onboarding for new startersKey-holder responsibilities, such as opening and closing of the storeThe ideal candidate will have: Minimum three years supervisory or management experienceSound sales experience in retail or relevant customer-related experience (i.e., hospitality, events, banking, etc.)Experience in sales generation and managing the achievement of sales resultsExperience working towards targets and KPIsExperience in organizing events is a plusThe ability to inspire trust, integrity, fairness, and professionalism both with clients and staff membersProven ability and desire to work in a fast-paced, changing environmentFlexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)Flexibility to work non-traditional hours, including days, nights, weekends, and holidaysWhy Tiffany? Generous salary & bonus, incentives, employee discounts, and milestone giftsHigh performing, caring, fun, and dynamic teamCulture focused on wellbeing, innovation, and growthEndless career opportunities with the largest luxury group - LVMH!Never-ending training and individual up-skilling opportunitiesGreat mentoring from a highly experienced management team
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