Job Description - Team Manager - Bank Operations & Payments (240001JX)
About the role RACQ Bank is seeking a skilled and motivated Team Manager – Bank Operations & Payments to lead and manage essential payment and settlement processes within our Bank Operations team. As part of our organisation, you'll work alongside passionate professionals dedicated to delivering high-quality financial services that support our members and uphold RACQ Bank's commitment to integrity and reliability.
Operational Leadership: Provide strong leadership to the Bank Operations team by setting clear goals, coaching for performance, and fostering a culture of accountability to meet and exceed operational targets.Payment and Settlement Management: Oversee the day-to-day processing of critical payment-related services, ensuring timeliness, accuracy, and compliance with RACQ's standards and regulatory requirements.Process Optimisation: Conduct continuous reviews and development of operational processes, implementing improvements to enhance efficiency, accuracy, and member satisfaction.Compliance and Risk Management: Ensure all payment and settlement activities align with regulatory standards and internal policies, reducing risk and maintaining RACQ's trusted reputation.Vendor and Stakeholder Management: Manage relationships with vendors and external partners, working collaboratively to implement industry or regulatory changes and ensuring seamless service delivery.Regulatory Change Implementation: Collaborate with cross-functional teams and external entities to ensure the successful rollout of regulatory updates or industry initiatives within operations.About you Proven experience in a team leadership role within financial services, particularly in operations and payment processing.In-depth knowledge of banking operations and payment systems, including familiarity with regulatory standards and compliance practices.Demonstrated ability to manage vendor contracts and collaborate effectively with both internal teams and external partners.Strong communication, leadership, and problem-solving skills, with a focus on delivering operational excellence.A degree in business, finance, or a related field is highly desirable.What we offer you: Financial benefits and discounts on a range of banking, assistance and insurance products.Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events.A range of flexible working and leave options, including parental leave and personal leave for wellbeing.Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives.Invest in your development with in-house development programs and access to an extensive digital learning platform.Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.
RACQ is a 'Circle Back Initiative' employer – we commit to respond to every applicant.
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