Government - State (Government & Defence)
Full time
As a Team Leader, you will contribute to the efficient and effective management of infringements by providing leadership and supervision to an Infringement Services team, including managing team performance and developing team capability. You will resolve and provide recommendations on complex infringement management issues, including preparation of Ministerial responses and will assist the Manager in driving improvements in infringement management and customer support services.
In this role you will also represent the Department in consultations and negotiations with internal and external stakeholders and exercise delegation on behalf of the Chief Executive Officer as per the relevant schedule of delegations.
There is currently 1 (one) fixed term available for immediate filling until 31 July 2025, with the possibility of extension(s) or permanency.
About you Exemplify personal integrity and self-awareness Create a culture of trust and approachability Empower, inspire and motivate teamwork for achieving results Demonstrate great team leadership skills, manage and support the team to work collaboratively with the business Communicate clearly with people of diverse backgrounds and provide compassionate yet honest feedback. Build and maintain effective relationships with internal and external stakeholders As part of our team, you will enjoy A competitive salary, and 11.5% employer contributed superannuation and salary sacrifice options. Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance. Not just a job, but an opportunity to develop your career across other areas of transport. A varied and exciting role where you will handle a wide range of customer enquiries. Training to set you up for success! Training may be on the job, computer or classroom based. Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals. Bright, modern facility close to transport links with a friendly team environment. Work for an innovative Government agency with limitless long-term career prospects. Generous leave entitlements including 4 weeks' annual leave, 3 public service holidays yearly and long service leave every 7 years. How to Apply Apply online by clicking the 'Apply for Job' button (above and below) and provide the following: A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and A cover letter (maximum one (1) page) addressing the following selection criteria (SC): (SC1) Well-developed people management skills including the ability to coach and mentor staff, manage performance and develop team capability. (SC2) Experience leading a team in a customer-focused, high-volume processing environment with demonstrated organisational skills to coordinate tasks and resources to support achievement of KPIs. (SC4) Well-developed written, verbal and interpersonal communication skills including the ability to negotiate, collaborate, and build and maintain relationships with a range of internal and external stakeholders. Please ensure you allow sufficient time to submit your application, as late applications will not be accepted. If you have any questions regarding submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6888. Advert closes on Monday 2nd December 2024 at 3PM.
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