Customer Team Leader – Salary - Competitive
This is a great job for someone who understands team demands, knows what our customers and partners need, and can use this knowledge to improve systems and develop the team.
A bit about the job: You'll lead a team of Customer Service experts to deliver our service goals and financial plans.
Be aware of overall performance and have plans ready to quickly adapt if needed, always looking for ways to improve and promote digital solutions.
Lead your team effectively, fostering a high-performance culture by clearly communicating business strategies and goals.
Work with the Customer Advocate Team to strengthen risk management and encourage accountability.
Use tools like Workday and Aviva World to promote wellbeing, follow HR policies, and create an enthusiastic, focused, and action-oriented culture that celebrates success and learns from mistakes.
Skills and Experience Needed: Strong leadership skills, including self-leadership, leading others, and leading organizations. Ability to take responsibility, own tasks, and hold others accountable. Open and honest communication skills. A positive, confident attitude with a 'can do' approach. What you'll get for this role: Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary negotiable (depending on location, skills, experience, and qualifications).
Bonus opportunity - 8% (C grade) of annual salary. Actual amount depends on your performance and Aviva's.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts.
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
Brilliantly supportive policies including parental and carer's leave.
Flexible benefits to suit you, including sustainability options such as cycle to work.
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others. We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone: We're inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here.
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. If you require an alternative method of applying, please contact
About Us We help our 18 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.
So, we're passionate about helping our 22,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
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