About us
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ' high performance with high integrity' underpins our values and the way we interact with our customers, the community, and each other. We're excited about the future, and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today.
The role
Auto & General is on the lookout for team leaders to develop, coach and motivate a team of claims consultants in order to meet agreed objectives in our Kawana office.
Lead and monitor the team to execute a high standard of service and process adherence
Monitor and support the management of a portfolio of claims including:
Workload prioritisation and allocation
Claim review and authorisation
Technical product, process and system and compliance support
Performance and progress reporting
Contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance
Provide detailed input into ongoing process and system development
Provide input into staffing requirements and recruitment
Expected outcomes of the role include:
Improved claim cost performance
Exceptional levels of service delivery for each and every Customer
High and sustainable standards of quality results
Highly engaged, capable and professional team aligned to the company values
Highly effective working relationships with internal and external key stakeholders
What experience you'll bring
Well-developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment
Previous Team Leader or equivalent experience
Extensive Home Claims experience
Proven ability in leading and motivating people
Ability to effectively analyse and resolve problems
A core focus on Customer outcomes and relations
Ability to innovate and be creative in developing process and procedures
Ability to effectively manage conflict and negotiate where required
Home claims experience preferred but not essential
Personal attributes for this role include:
Demonstrated capacity for self-management and collaborative decision-making
Ability to positively accept and promote change
Ability to manage time effectively, prioritise tasks, work under pressure and meet critical deadlines
High level written and oral communications skills
Consistent adherence and demonstration of the Company values
Our perks:
Location - This role is based at our Kawana Edge Office.
Extra leave - Enjoy additional leave days on us! You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You'll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Perks App - Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
If this sounds like your next challenge, click on the APPLY NOW button and submit your application.
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