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Brand: FCM
Work type: Full time, Hybrid
Location: Australian Capital Territory
Categories: Corporate & Group Travel
An opportunity has come to join the Canberra based team as a Team Leader A Team Leader is the customer, operational and technical expert. They lead with a customer-centric mindset and display sound commercial and business sense to drive customer and people-related outcomes and business goals.
The Team Leader lives and breathes the FCM "DNA" and maintains a culture of support, safety and success. They are instrumental in the development and performance of their people and the growth, profitability and retention of their customers.
Their leadership capabilities build and nurture relationships both internally and externally for the betterment of the FCM brand. You will be responsible for: Understanding and driving team and area business plans, key performance indicators and key business deliverables Maintaining the financial health of the business Developing multi-level relationships with both internal and external customers Identifying gaps and opportunities for continuous improvement Assessing, troubleshooting and providing solutions to a varying range of customer scenarios Ensuring all functions deliver a compelling customer experience to maximise the opportunity for retention and customer satisfaction Delivering FCM's marketing and product strategies and ensuring they are best optimised within the area You will have: Extensive travel industry experience Previous leadership experience in a customer facing role Drive and ambition to achieve and exceed goals Superior presentation and negotiation skills The ability to encourages and support the development of team members A high degree of emotional intelligence Sound business acumen What's In It For You? Uncapped incentives Tailor your ideal work-life balance with hybrid arrangements Social events such as Buzz Nights, opportunity to attend Global Ball overseas (Bali 2023, Lisbon 2024) for high achievers Global career advancement/travel opportunities Leadership Programs & further education, training and development Employee share scheme The opportunity to play an integral role in the growth of the business Travel discounts on flights, hotels and insurance for you, your family and friends #J-18808-Ljbffr
