Supervisors/Team Leaders (Call Centre & Customer Service)Government - Local (Government & Defence)As Team Leader of our Customer Experience team at the forefront of our organisation, you will be accountable for driving and continuously improving Council's internal and external customer service culture through the application of contemporary and professional customer service practices.You will also be responsible for the delivery of a consistently exceptional customer experience through effective and inspiring leadership of a dynamic and high performing Customer Experience team in order to deliver on Council's strategic customer service objectives and promote positive community engagement and brand perception. If you are passionate about making a difference and leading the way with exceptional customer service as your core focus, we encourage you to apply.In this role you will use your excellent customer service and leadership skills to:Lead a team of staff to ensure the high-quality professional, timely and compliant delivery of customer service to internal and external customers, the wider community and visitors alike.Influence team performance through the application of modern people leadership practices including the management of key processes associated with staff performance enhancement.Support the implementation of Council's customer service strategic vision through the oversight and delivery of all internal and external customer service activity.Utilise data analysis to inform and develop reports pertaining to customer feedback and engagement and identify service improvements.Participate in a culture of continuous improvement with a commitment to knowledge sharing and professional development.Provide authentic leadership and interpersonal skills to build strong relationships and influence key stakeholders.To be successful in this role you will require:Demonstrated high level customer service capability with sound understanding of customer service principles.Professional work ethics with the ability to positively promote and enhance the image of Council.Demonstrated high level organisation skills with the ability to work in an agile manner and manage a multi-faceted workload.A practical and professional approach to problem solving, negotiation and conflict resolution.Demonstrated high level of personal integrity and ethics with the ability to maintain confidentiality and discretion.Join a progressive and flexible organisation in this fantastic opportunity to influence change and be valued for your contribution. This is a full-time, permanent position offered at General Officer Level 6 at $102,504 to $109,268, plus superannuation and commensurate to experience.Benefits of working with us:Council is committed to delivering quality services and recognises that to achieve this, providing an environment for staff to flourish is essential. Here's a glimpse at what's on offer:Flexible work culture with flexi time and flexible work arrangements.An innovative Employee Wellbeing and Resilience Program.Competitive discounts on private health insurance.Generous uniform allowance.Journey insurance and income protection.Professional development and industry networking.This position requires you to hold and provide evidence of a current and Working With Children Check (WWCC) before being appointed to the position.All employees are required to undertake a pre-employment medical prior to commencement for income protection purposes.For further information and a copy of the position description, please refer to www.barossa.sa.gov.au or contact the Organisational Culture and People team on (08) 8563 8444. To apply please forward your application addressing components of the position competency profile to The Barossa Council via ****** or via our website.Applications close Wednesday 6 November 2024The Barossa Council is committed to Equal Employment Opportunity principles, a constructive culture, workplace diversity and professional development. We welcome applications from those with diverse backgrounds including people who live with disability and are committed to providing reasonable adjustments to ensure all employees are successful in their roles.
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