Job Type:
Administration, Corporate (Compliance, Communications, Advocacy)
Hours:
Full-time
Location:
QLD
Pay:
$62,500 p/a, plus salary packaging accessible up to $15,900 p/year, plus 11% superannuation.
Supportive and Inclusive Team Environment working for leading NFP organisation
Permanent full-time position – flexibility to work from home and office
Fantastic salary packaging opportunities (increased take home pay)
Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.
Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.
We offer an attractive benefits program including:
Salary packaging, enabling you to make huge savings on tax and maximise your pay
Flexibility regarding working arrangements
Discount membership to gyms and facilities throughout Australia
Free annual flu vaccinations
Free comprehensive online learning portal
Free financial wellness support through our default super fund
About The Role
This role is pivotal to the coordination of Contact Centre operations, with a strong focus around team achievement of sales targets, quality of customer service and completion of agreed marketing strategies.
Reporting directly to the Manager, Contact Centre, you will be assisting with the implementation of new processes, be an escalation point for our Contact Centre Officers as well as assist in the wider improvement and growth of the wider department.
Furthermore, as part of the wider sales team, you will have a shared responsibility for the effective operation of systems and processes that support the organisation's programs and services, with a focus on quality and continuous improvement.
Main responsibilities of the role include:
Run weekly team meetings, setting goals and priorities.
End-to-end management of customer complaints, working alongside multiple teams where required.
Generating, analysing and interpreting operational reports, providing recommendations to management.
Oversee the learning and development of the frontline team, including onboarding programs, ongoing performance reviews, and coaching to ensure consistent development and improvement in frontline performance.
About You
In your application, let us know if you have these key skills and experience:
We are looking for an experienced, empathetic and results driven leader to join our growing team. You will be someone who:
Has strong communication and time management skills.
Has the ability to juggle and prioritise multiple tasks whilst achieving targets set.
Fantastic internal and external relationship management skills.
Has a passion for helping others and delivering excellence
A willingness to learn, develop and grow within your role.
A high level of professional customer service experience and empathy.
Also let us know if you have these other great skills:
Tertiary qualifications in marketing, communications or a related discipline.
An understanding of the community or not for profit sector.
Auslan skills, or a willingness to learn.
Either a Cover Letter or a link to your Auslan video recording outlining how your skills and experience meet the position requirements as outlined in the position description (no more than 1.5 pages or 5 min Auslan video recording)
An up-to-date resume including your name, contact details, employment history and qualifications.
If you have further questions about the role, you can contact our friendly People and Culture team on ******
Deaf Connect is an equal opportunity employer. The successful candidate will require a NDIS WC and Blue Card prior to commencement.
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