Flexible working arrangement: Based in our Adelaide CBD officeRole Overview:The Team Leader's primary role is to lead, develop, mentor, coach, and inspire a team population by driving a high-performance culture focused on delivering an exceptional customer experience that is efficient, profitable, and sustainable.The Team Leader is responsible for day-to-day operations and will be required to analyze results and performance and deliver strategies to achieve and exceed individual and team targets. This will be achieved through the development of individuals through behavior coaching and performance management while embedding a customer-centric and first resolution culture.Key Responsibilities:Effectively lead and manage people, processes, and technology to facilitate the delivery of excellence in service, operational and productivity efficiencies, people performance, and achievement of financial budgets.Monitor and increase conversion rates within the team through better use of call practices and coaching.By personal example, lead the adoption of Bupa Australia Vision and Values.Proactively manage change and coach the team through the change management process.Foster effective relationships with other business units to ensure the success of business initiatives.Manage the performance of the team in line with Bupa's policies and processes.Identify, support, and implement strategic initiatives to ensure efficiencies and increase automation.About You:Minimum 2-5 years' experience in a leadership role.Demonstrated experience in coaching others to achieve better customer experiences.Proven ability to successfully lead and inspire teams to achieve or exceed targets.Experience in a complex, highly legislated claims environment.Demonstrated experience in managing customer relationships.Experience in effectively resolving provider/broker/client complaints.Experience in lead referral management practices.Benefits:Fully subsidised health insurance products.Discounts on travel, car and home products, as well as discounts on Bupa services such as Dental and Optical.An additional annual leave day for you to focus on your wellbeing.An additional volunteer day each year for you to give back to your community.At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.Bupa is a health and care company committed to helping our customers live longer, healthier, happier lives and making a better world.Apply now!
#J-18808-Ljbffr