Systems Team Lead – Down Under Tours
Salary: $80,000 - $90,0000 + Super
Location: Cairns Office
Join the Down Under Tours Team as a Systems Team Lead Down Under Tours is seeking a Systems Team Lead to oversee and elevate the performance of our custom-built booking system, TREMS (Tourism Resource Management Solutions), and drive impactful system enhancements. This role offers the chance to lead a small, collaborative team and make a tangible difference in the efficiency of our operations.
About the Role:
As our Systems Team Lead, you'll provide strategic direction for the TREMS system while managing day-to-day support, development, and administration. Working closely with stakeholders, you'll ensure our systems align with business needs, resolve technical issues, and spearhead development projects that enhance our operational capabilities.
Key Responsibilities: Systems Support: Oversee all TREMS support requests, ensuring timely logging, updates, and resolution.Act as an escalation point for critical incidents, coordinating with management and the development team to resolve issues effectively.Conduct root cause analysis of recurring problems and collaborate on system improvements.Resolve business queries and execute system updates using SQL.Systems Development: Prioritise and document TREMS development requests, communicating these with the development team.Collaborate with stakeholders to identify and scope systems-based process improvements.Manage our 3rd-party Agency API program, by collaborating with business stakeholders to define priorities, allocating resources to enhance and certify API connections, and identifying process improvements to maximise connectivity benefits and operational efficiency.Communicate delivery schedules to stakeholders and collaborate with teams to ensure the impact of planned system changes on business processes are understood.Coordinate user acceptance testing for new system developments.Systems Administration: Ensure TREMS system administration functions are efficiently managed and thoroughly documented, including:Uploading and amending rates.Managing user accounts and maintaining up-to-date user manuals.Setting up and maintaining products, including new product builds, updates, availability, agent and supplier onboarding, and promotions.Developing SQL stored procedures and extracting specific data as needed.Your Team:
You'll lead a team of two direct reports: a Full Stack Developer and a Data Maintenance & System Support Specialist, fostering a collaborative environment in a supportive office setting.
Our Ideal Candidate: We're looking for a proactive leader with the following qualities:
Strong prioritisation and multitasking skills.Effective leadership and interpersonal abilities.A collaborative mindset with a focus on teamwork.Exceptional problem-solving skills and a keen eye for detail.Commitment to organisational goals and objectivesCapability to define business needs and then document system requirementsRequired Skills and Experience: Relevant tertiary qualifications or equivalent professional experience.Proficiency in SQL and database administration.Exposure to travel and tourism industries is highly desirable.Strong knowledge of IT systems and proficiency in MS Office tools.Why Join Down Under Tours? Opportunity to lead and innovate within a well-established tourism brand.Work with a passionate, driven team in beautiful Tropical North Queensland.Access to staff travel discounts and career development opportunities.About Us:
Established in 1990, Down Under Tours (DUT) is a premium tour and coach charter company employing over 50 staff. Our day touring program is one of the most extensive in the region, incorporating Kuranda, Daintree, Cape Tribulation, and Cooktown. We also conduct widespread coach charter services throughout the region and south along the East Coast. DUT sets itself apart from our competitors with our exceptional fleet of vehicles and outstanding customer service.
Ready to Lead and Innovate?
If you have the skills and passion to excel in this role, we want to hear from you! Join us in creating seamless and memorable travel experiences.
For further inquiries, contact us at ****** or call 07 4047 9066. Apply now and take the lead in shaping the future of tourism systems!
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