Systems Engineer

Your Role Digit IT is looking for an experienced Systems Engineer to join our growing team. Based in Toowoomba, you will play a key role in delivering our key service offerings: IT Support, IT Projects, IT Security, Managed Services, Cloud Services and Business Connectivity.
This is an intermediate role, suited to someone who has experience providing Level 1 – Level 2 Support within an MSP environment. Strong customer service and IT support skills are a must!
Your Responsibilities Provide onsite and remote Level 1 – Level 2 technical support to our clients Monitor and maintain networks, servers and client devices Log and resolve tickets in our management system Create and maintain client documentation Onsite client visits for IT support, installations and IT projects Your Skills and Experience Excellent oral, listening and written communication skills Experience in a Systems Engineer role Logical and methodical troubleshooting approach Strong knowledge of Windows servers Experience with Office 365 and Azure Knowledge of virtualisation technologies (Hyper-V, VMWare) Knowledge or networks (LAN, WAN, VPN and VLAN) Backup and recovery (Datto, VEEAM, Acronis & StorageCraft) VOIP Telephony, 3CX systems Attention to detail and clear, accurate and concise documentation A valid driver's license Ability to build and maintain effective relationships Your Benefits $60K - $80K + super per annum Laptop and mobile phone Tailored individual career development plans Study leave, training and exam fees Free CBD parking, modern facilities and regular social events Great team culture Birthday leave – who wants to work on their birthday? Join Our Team Please APPLY TODAY via our Careers page.

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