Networks & Systems Administration (Information & Communication Technology) Pathfinder Recruitment is excited to bring to market a client-facing support role with a dynamic leader in technology solutions. This role combines managed services technical account consulting with IT Systems Engineer responsibilities. You'll be instrumental in providing Level 2/3 IT support and aligning IT with business goals. This role entails delivering technical support, managing client relationships, and ensuring seamless IT operations.
Key Responsibilities:Serve as a trusted advisor, aligning IT with clients' objectives, and identifying improvement opportunities.Provide Level 2/3 IT support, resolving technical issues to enhance performance and user satisfaction.Collaborate with clients to understand their needs, customize solutions, and maintain smooth IT operations.Configure and maintain IT systems, following industry standards and best practices.Maintain accurate documentation of customer configurations and provide timely reports on service performance.Address after-hours support calls as needed to resolve critical IT issues.Work closely with cross-functional teams to assess clients' situations and offer insights and recommendations.Monitor IT systems performance, identify potential threats, and implement security measures.Provide front-line support for technology-related issues, ensuring high client satisfaction. Key Requirements:Proven experience in Managed Services Technical Account Consultant or similar roles.Strong knowledge of IT systems, networks, and software, with hands-on IT support experience.Excellent communication skills for effective collaboration with clients and internal teams.Relevant certifications demonstrating technical proficiency (CompTIA A+, Microsoft, Cisco, etc.).Strong documentation skills and attention to detail.Proactive mindset with a focus on improvement and growth.Ability to provide front-line support and timely resolution for technology-related issues. Benefits:Ongoing professional development and training opportunities.Collaborative and inclusive work environment fostering creativity and teamwork.Flexible policies promoting work-life balance.Opportunity to work with cutting-edge technologies and industry-leading clients. Ready to learn more? Please apply for this job and we will be in touch with everything you need to know. Looking forward to hearing from you.
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