Systems Analyst For Enterprise Service Manager

Location :  Canberra Requirement :   Must have Negative Vetting Security Clearance Job Duties and Responsibilities ( include but not limited to): • Stakeholder Engagement to elicit requirements.
• Conduct end user workshops to formulate requirements.
• Collaboration with ITSM SME's and leadership for business process requirement.
• Documenting business requirements in the form of epics, features, user stories and acceptance criteria.
• Capture non-functional requirements.
• Analysis and documentation of as-is state, mapping the to-be state and respective data flows.
• Contribution to user testing in terms of reviewing UAT artefacts and providing consultancy on requirements, use cases         and acceptance criteria.
• Work with application vendor representatives for problem resolution.
• Collaborate with project management team in regard to system deployment Requirements Mandatory Criteria • Must have a minimum 5 years' experience in undertaking the same or similar role for an organisation of the same or similar size and complexity as Services Australia.
• Systems and/or business analyst experience with Commonwealth agencies / Government Departments.
• Systems and/or business analyst experience with Service Management Tool uplift.
Weighted Criteria • Systems Analyst and/or Business Analyst Experience with business improvement initiatives and business transformational     projects.
• Expert user of Visio, JIRA.
• Good understanding of with BPM tools (BPMN and UML).
• Experience supporting User acceptance testing.
• Exceptional facilitation and stakeholder management skills.
• Effective influencing, communication, negotiation skills.
• ITIL Certification.