System Administrator (Dynamics 365) | QLD Government | 12-months contract + possible extension | Flexible Working Arrangements | Brisbane - CBD Talent Street has a great opportunity to work closely with the QLD Government Department to recruit a System Administrator – Dynamics 365.
Job Title: System Administrator – Dynamics 365
Location: Brisbane - CBD
Contract Duration: 12 months with possible extension
Work Rights: Full work rights are required for this position.
Role ProfileAs our Systems Administrator, you are responsible for providing friendly and expedient system administrative support to clients within the department and partner agencies for enterprise business applications, particularly for Microsoft Dynamics 365 (MS D365) applications.
Provide first and second level support to clients for enterprise business applications, focusing on MS D365 applications.Work with multidisciplinary teams and vendors in resolving issues and requests according to service standards and meeting service level agreements (SLAs).Write and maintain clear process documentation and standard operational procedures (SOPs).Provide advice to management, clients, and team members on potential enhancements of supported business application systems to support changing business requirements.Assist the Product Support Senior Systems Administrator and CRM Product Lead in system upgrades, testing, and maintenance.Coordinate change releases with the Product Support Senior Systems Administrator.Manage system-related incidents and emergency responses with the Product Support Senior Systems Administrator.Monitor and assign incoming support requests in a rostering system, including participating in an on-call roster for after-hours support.Participate in operational programs and projects to enhance systems or information to support changing business needs.Demonstrate commitment to contemporary standards of ethical practice, a safe workplace, equity, diversity, and personal qualities that contribute to the effective operation of a team.Please note: This position will not be suitable for candidates who come from a technical role supporting Windows or Microsoft Office applications. Candidates will ideally have some exposure to supporting enterprise applications and be adaptable and willing to learn new technologies.
Essential Qualifications/Certifications/SkillsDemonstrated experience in supporting MS D365 applications.Ability to prioritize work across multiple applications in a fast-paced environment.Knowledge of concepts and techniques associated with:system support;system administration;business analysis;design and development of business application systems.Ability to rapidly acquire knowledge of business processes.Ability to communicate, consult, and negotiate with a variety of audiences, including internal and external clients, and staff and system users at all levels.Flexibility, adaptability, and innovation within an environment of change.Highly Desirable Qualifications/Certifications/SkillsParticipation in rostering and on-call support activities as required.If you are interested in this position, please apply now, or for further information contact Sejal, Delivery Consultant at Talent Street, at ******.
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