SUPPORT OFFICER This opportunity offers: Ongoing employment Full time role & 35 hour working week Attractive annual salary $41,851 - $73,755 p.a. plus 11.5% superannuation Location: Cameron Park Free onsite car parking available Join Our Team: Protect, Serve, and Make a Difference! We are the Rural Fire Service (RFS), a dedicated community of volunteers providing fire and emergency services to approximately 95% of NSW. When you work with the RFS, you join a passionate team committed to protecting our neighbours, the wider community, and the environment from the threat of bushfires and other emergencies. With over 70,000 volunteer members and staff, we embody the spirit of mutual respect, support, friendship, and camaraderie. We are one team with many players, united by a single purpose. If you share our passion for community service and environmental protection, we want to hear from you! Become a part of our mission to safeguard lives and our cherished NSW landscapes.
What You'll be doing: The role is based at Cameron Park at the Hunter Area Command Office. The Hunter Area Command provides support to our five District Offices with key specialist functions of People & Business, Community Risk and Capability.
The Support Officer provides a key opportunity for the successful candidate to gain key experience and exposure to a wide range of activities within the NSW RFS. The role provides a range of support services in both an administrative and operational capacity within the Area Command. Supporting the Capability team by responding to enquiries, maintaining records and relevant internal systems, adherence to policy in purchasing and inventory, and delivering a high standard of customer service to our customers in order to support our teams to protect the community.
Balancing multiple tasks with competing demands whilst supporting the Capability team's projects and programs will be a key challenge for this role.
To thrive in this role, you will: Provide high levels of customer service to internal and external customers and communicate effectively across all levels Possess an understanding of volunteer and community engagement Show initiative, multi-task and prioritise workloads Take initiative and support the team to achieve business goals Be proficient in technology, in particular Microsoft Office Suite Adapt to changing situations and respond quickly To be considered for this opportunity, you must submit your application online via I Work for NSW , and attach: A cover letter in PDF format, addressing how you meet the essential requirements of the role, outlining your suitability and why you are interested in this opportunity (maximum 2 pages); A resume in PDF format, including two current/recent professional referees (please include email address and contact number) Respond to two targeted questions within the online application process (maximum 500 words each): Describe how you use different software in your workplace. List the programs that you have used and describe how you use the technology to improve efficiency or customer service outcomes. Describe a time you have provided support to a team in the delivery of a key project. What strategies did the team adopt to ensure the project was successful, what was your contribution? Please submit your application no later than 11:59pm Thursday 26 September 2024. Important recruitment Information A recruitment (talent) pool may be created through this recruitment process to fill future ongoing, temporary, casual and term, full time or part time opportunities. We value a diverse and inclusive workplace and are committed to ensuring our employees represent the diversity of communities that we serve. If you require an adjustment during the recruitment process, please include any details that you are comfortable sharing during the application process, alternatively, you can reach out to the role expert to discuss. The recruitment process may involve a range of assessment activities to determine your capabilities for the role (aligning to the NSW PSC Capability Framework ). The Capability application tool is designed to help job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. Additional checks for successful applicants will include referee checks and criminal history checks.
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