Support Officer - Electronic Patient RecordSouth Eastern Sydney Local Health DistrictEmployment Type: Temporary Full Time until January 2026Position Classification: Health Manager Level 1Remuneration: $84,436 - $112,331 per annum plus SuperannuationHours Per Week: 38Requisition ID: REQ541524Applications Close: Sunday, 5 January 2025Location: Randwick, SydneyNOTE: We will not be reviewing applications until after 6 January 2025.Are you ready to deliver exceptional support and maintenance for eMR applications, ensuring seamless operation and user satisfaction across diverse stakeholders?Where you'll be workingBased primarily at Prince of Wales Hospital, Randwick offers a unique blend of professional opportunity and lifestyle benefits. As home to a leading healthcare precinct, you'll have access to cutting-edge facilities and a collaborative work environment that supports innovation and career development.What you'll be doingThe Support Officer will be responsible for providing Electronic Patient Record application support to a large and diverse range of stakeholders across a large geographical area. The Support Officer will primarily be responsible for providing application support to clinical and administrative users of the Cerner electronic medical record (eMR) suite of applications. System maintenance activities will also be a primary purpose of this position.The role will require a high degree of customer service in ensuring the critical applications operate efficiently and user support requirements are met.Benefits:Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.Salary packaging options that reduce your taxable income and increase your take-home pay! Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing.Discounted gym memberships with a Fitness Passport.Employee Assistance Program (EAP) for employees and family members.Discounted Private Health Insurance.Are you ready to join us?We are excited to learn more about you and your experience. As part of the application process, we invite you to respond to the following targeted questions:Can you describe your experience working within healthcare environments and your understanding of how users interact with electronic medical records?Can you share an example of a time when you provided effective support to clinical or administrative stakeholders? What approach did you take and what was the outcome?Can you walk us through a time when you identified and resolved a complex technical issue? How did you prioritise and troubleshoot effectively?Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.Reasonable AdjustmentsNSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email ****** and let us know.Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.Information for applicants:An eligibility list may be created for future vacancies.Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.Applicants will be assessed against the essential requirements and selection criteria contained within the position description.SESLHD is committed to creating a workplace that reflects the diversity of our community. This will help ensure our employees, our patients and their carers, feel supported. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.
#J-18808-Ljbffr