Support Consultant (Platform/Systems) (Qld)

About the positionAbout our Support Consulting opportunity: Want to grow your career developing Customer Support outcomes with your excellent customer service over a varied customer base?Want to work for a well-established and mature Software Development and vendor Company with more than 1500 clients?Do you enjoy supporting and collaboration with team-mates?
We're a friendly bunch.In a Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds!)
Where you'd be working:Our Support Consultants work in the Brisbane branch for our customers located both local and globally.
What you'd be doing (your day will look like this): Our Support Consultants provide first and second level support services to our customers by email, phone, MSTEAMs and also at the customer's site.
You will be working within our Platform module utilising your expertise in Trueform Neo, AI, DI, System Administration, Screen Customiser and other application areas to support our existing and new customers by: Triaging and reviewing reported issuesAnalysing and providing advice to customers to understand ongoing impacts to their processesEngaging with customers via multiple technology methods to discuss their requirements to provide solutionsDocumenting program issues, and deployment of fixes