Are you passionate about making a difference?At Sunwater, we are committed to investing in and developing the next generation of water industry professionals. We take great pride in providing a diverse, inclusive and a flexible workplace. We value our high-performing team and their commitment to safety and working with customers to support growth across the communities we serve.
Sunwater employees are encouraged to embrace innovative ideas, new ways of thinking and collaboration. We seek passionate and talented people to join our team as we fulfil our purpose - delivering water for prosperity throughout Queensland.
Work type: Contractor/Consultants
Location: Brisbane
Job type: Information & Communication Technology
Support AdministratorWhat makes Sunwater an exceptional workplace? We are dedicated to providing our employees with a dynamic and secure work atmosphere, accompanied by an array of attractive benefits including:
Base salary starting from $86,391.00 (from 1st July 2024) + super 12.75% superannuationAccess to Banked Time and TOIL 17.5% leave loadingHybrid work environment with a genuine emphasis on work/life balanceAccess to Sunwater's MyBenefits hosted by Reward GatewayThe role Reporting to the Service Desk Team Lead, you will work closely with the Senior Support Administrator and Service Desk Team Lead to support the rest of the ICT group as required.
Responsibilities will include:
Serving as the first level of support for any information technology issues and problems for Sunwater staffPerforming troubleshooting through diagnostic techniques and pertinent questionsProviding assistance remotely by phone or in person while using the IT Service Management system (ITSM) to track incidents and tasksHelping manage the deployment, configuration and security of desktop and mobile computing devices and peripheralsAssisting in creating and maintaining a knowledgebase of documentation for ICT issues and solutionsCreating a positive customer support experience by ensuring the timely resolution or escalation of issues, communicating promptly on progress and handling customers with a professional attitudeProactively monitoring the performance of services against SLAs, recommending performance improvements and preparation of performance reports;Please note this role is a max term contract until May 2025. About you We are looking for someone who is a highly motivated and customer focused technical professional with 1-2 years' experience supporting enterprise users and has an interest in developing your career in IT. You will have a good working knowledge of Windows, Office applications, Office 365, Active Directory, and providing remote assistance.
In addition, you will be able to demonstrate:
Tertiary qualifications in Information Technology (desirable)ITIL v4 Foundation Certified or experience working in an ITIL environment (we will support you to get certified if needed)Microsoft SCCM or Intune experience working with an SOE (Deployment and day to day admin)Experience supporting Citrix and VPN usersPrevious experience with a ticketing system to manage work such as FreshService, Cherwell, ServiceNow etc.Basic Powershell Scripting experience and a desire to learn (we will support you with training)Active Directory Administration (Adds, Moves and Changes etc)We strongly encourage applications from candidates who are seeking flexibility in their work arrangements. We understand the importance of work-life balance and value the diverse perspectives and experiences that individuals with flexible working needs bring to our team. Whether you are looking for part-time or other flexible arrangements, we are committed to exploring possibilities that accommodate your needs whilst ensuring successful outcomes for Sunwater. Please feel free to discuss your desired flexibility during the application process, and we will strive to create a mutually beneficial work arrangement.
Sunwater acknowledges Aboriginal and Torres Strait Islander peoples as the first peoples of this country and Traditional Custodians of the land and water we rely on. We respect and value their continued sacred connection to Country, including the diverse, rich traditions, languages and customs that are the longest living in the world. We acknowledge their resilience in the face of significant and ongoing historical, cultural, and political change within Australia. We recognise and value the importance of truth-telling today, and our role to listen and learn.
Please note that our recruitment process involves verifying references, conducting psychometric testing, performing background checks, and conducting a pre-employment medical evaluation.
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