Supply Chain Coordinator - 12 month contract Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. We are Givaudan. Human by nature.
We are looking for a customer centric, service oriented warehouse / supply chain professional to be the central link between the customer, Supply Chain & Operations, Sales Team and GBS to ensure client's requirements are met in the most efficient and cost-effective way. Build strong relationships with customers, act as the voice of the customer within Givaudan and manage the end-to-end sales order process for assigned customers and affiliates.
Core Responsibilities Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate.Actively work with the Supply Chain team on customer intimacy and delivering superior customer experience.Day to day communication and collaboration with customers, Operations, Sales and GBS.Resolve requests for order changes, issues and handle customer complaints and inquiries internally and externally.When applicable, determine corrective action with the help of the Support Office.Prepare debit and credit notes.Process quality notifications and customer returns.Manage customer expectations and build strong relationships.Proactively collect customer forecasts and enter into IBP tool.Collaborate with regional planning on information relating to demand planning and stock positions and actively participate in demand planning meetings.Proactively ask for and act upon customer feedback.Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.Provide coverage and support accounts for other team members as necessary.Identify the right communication method based on the sense of urgency and issue.Know how to diffuse a difficult situation and get resolution with the customers.Follow the new Customer / product processes and contribute to improve new customer experience.Participate in customer visits and presentations when required.Work under the standards of quality, safety and industrial hygiene and good practices.Inventory and aged stock management.Coordinate warehouse and transport processes.Technical Skills Interpersonal and communication skills.Proven success in customer relationship management.Basic knowledge of SAP or other order management systems, WMS, etc.Basic inventory management knowledge.Microsoft Office expertise.Understanding of Incoterms and shipping terminology.Language skills: English and other language(s) as required.Action oriented.Time management.Peer relationship.Conflict management.Informing.Problem solving.Business acumen.We are unable to sponsor a work visa for this role. You must have working rights in Australia to be considered for the position.
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
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