Our Opportunity Work Location: Fortescue's Perth office is located on the traditional lands of the Whadjuk people.
Roster: 8D/6R - 10hrs per day
Key Responsibilities Supervise the Mobilisation Officers and provide support during transactions and troubleshoot internal team queries. Ensure staff are trained and supported in their roles. Help maintain a high consistent level of service delivery through KPI setting. Develop strong, co-operative internal and external working relationships with stakeholders. Manage and implement innovative technology functions to provide efficiency and a high level of customer service. Conduct weekly and monthly mobilisation reporting identifying areas to improve onboarding turnaround time and data integrity. Develop, maintain and champion department processes and procedures. Mobilisation coordination for new projects and developments. Qualifications and Experience Previous experience in a leadership position. Experience in mobilising high volumes of people in a timely manner across a variety of operations (preferably within the resources industry). Strong analytic skills and a high attention to detail. Intermediate to advanced Excel skills. Excellent customer service skillset with experience dealing with multiple customers. Provide leadership by coordinating and motivating the team by setting daily KPIs and deadlines. Exemplary written and verbal communication skills. Exposure to managing multiple and competing priorities. About Us Be part of something big.
Fortescue is leading the world with our plan to decarbonise our iron ore operations, projects that harness renewable energy and the development of technology that will change our planet forever. Our Commitment Fortescue celebrates individual strengths and team members are encouraged to bring their whole selves to work.
Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with.
Diverse backgrounds include First Nations Peoples, people with disabilities, LGBTQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics.
We encourage candidates from all backgrounds to apply.
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