Chief Minister, Treasury and Economic Development Directorate ACT – Canberra ACT
Classification: Administrative Services Officer Class 5
Salary: $90,451 - $95,531 plus superannuation
Position No: 56945
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 11 November 2024
Contact Officer: Ceara Farr on ****** or (02) 6207 1***
Details: Does regulation excite you? Can you balance great customer service whilst upholding regulatory protections? At Access Canberra everything we do is to support a safe and liveable city. We put people first, value our partnerships, ensure access for all in the services we provide, uphold regulatory protections, are risk based, data led and accountable for our decisions.
The Licensing and Registration Branch is responsible for management of licensing and registration functions for transport, motor vehicle dealers, real estate agents, associations, controlled sports, liquor, gaming, births, deaths and marriages and many more. This broad range of functions demands well-developed time management skills in order to meet operational requirements with a strong focus on efficiency, standardised procedures and quality assurance. We are looking for team supervisors to lead and support teams within the Licensing and Registration Branch.
The Licensing and Registration teams are high performing teams focused on quality outcomes and customer centric service delivery in a fast-paced environment. The Licence and Registration team process and manage Specialist Driving Licensing and a range of specialised/complex licensing and registration related services that cannot be performed in a Service Centre. The Business Support and Training team include skilled team members who provide assistance to users of the Rego ACT system providing guidance, troubleshooting, training as well as drafting various procedures, communications and staff instructions. Our goals are improved road safety on our road network and your sound judgement to risk management and evidence-based decision making within statutory timeframes and best practice guidelines will help keep Canberrans safe while driving on our roads.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/Other Requirements:
Provide leadership to the team and support delivering high quality customer service. Apply sound judgement to risk management and evidence-based decision making to assess complex driver licensing and vehicle registration applications and conduct internal reviews within statutory timeframes and best practice guidelines. Contribute to delivering a high standard of customer, stakeholders and community focused service – in line with Access Canberra's priorities and values. Support the internal review process of disputed matters, investigate and gather information in relation to ministerial correspondence, briefs and Freedom of Information requests within statutory timeframes and best practice guidelines. Coordinate and contribute to the work of the team consistent with the work plan and encourage continuous service delivery improvement across the team, and support a work culture where work achievements are recognised and celebrated. Provide administrative support to senior staff members to ensure the objectives of the business are achieved, including meeting deadlines, providing project supports etc. Note: This is a temporary position available 1 December 2024 until 1 December 2025. Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT, flexible start, and finish times. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
How to Apply: Interested applicants should provide:
An up-to-date curriculum vitae. APitch (no more than one page) that demonstrates your suitability for the role based on your skills, knowledge and behaviour as they relate to the duties/requirements detailed in the Position Description. Ensure your response addresses each of the points listed under the Selection Criteria. Contact details for at least two referees – one of which is a current supervisor. Applications should be submitted via the Apply Now button below.
Closes: 18 November 2024
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