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Position Vacant - Enrolment Advisor
Full Time
Mildura Campus
SuniTAFE is a vibrant educational community providing vocational education and training for the people of Loddon Mallee North and beyond.
The incumbent is a key and active participant of the Customer Service team and provides enrolment expertise to internal and external customers. Reporting to the Team Leader, Customer Service the Enrolment Advisor provides excellent customer service to all clients by utilising a thorough knowledge of courses offered at SuniTAFE and the course entry and enrolment requirements. This position is also the first point of contact for all other general enquiries directed to the Customer Service Centre. The role is required to provide expertise and guidance on the enrolment process to both internal and external customers of the Institute.
The Enrolment Advisor is required to manage multiple tasks and clients simultaneously, ensuring a positive customer experience. The incumbent is required to organise their workload by prioritising, multitasking and changing direction to accommodate shifting requirements and unexpected situations. The role is required to facilitate the management of the enquiry to enrolment process with prospective students, ensuring the entry of accurate, timely data into the Student Management System that complies with all regulatory requirements. This role is required to maintain an extensive knowledge of all Higher Education Skills Group compliance requirements, operational systems and legislative requirements relating to enrolments within the Vocational Education and Training sector.
Key Selection Criteria:
Experience in providing customer service and administration. Attention to detail and self-motivated Excellent data entry and time management skills. Experience using MS Office and willingness to learn new software. The successful candidate will be required to provide:
• A successful criminal record check which is less than 6 months old; and
• A working with children check
This position is open to Australian residents only or those with current working rights in Australia.
Applications for this position will remain open until Sunday 15 December 2024.
For a position description please go to Current Positions | SuniTAFE. For further information please contact Kaylene Hopkinson, Team Leader - Customer Services 03 5022 3942 or .
Sunraysia Institute of TAFE (SuniTAFE) is a child safe organisation that is committed to the safety of children and young people. Please read SuniTAFE's Commitment to Child Safety.
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