Prime opportunity to join the Swinburne Customer Service & Relations teamMultiple fixed term (fulltime and part time) positions at our Hawthorn campusHEW 4 salary + 17% superAbout the RoleWe are seeking a StudentHQ Administrator to provide exceptional customer service to students, staff, and the general public.
Reporting to the StudentHQ Team Leader, this role serves as a central point of contact for a wide range of student and library enquiries, supporting the student lifecycle and delivering seamless, student-centric service.Key responsibilities include handling enquiries related to enrolment, timetabling, results, ID cards, student fees and payments, and library services such as lending and equipment bookings.
The role involves responding to queries across multiple channels, including face-to-face, phone, email, social media, and live chat, as well as performing administrative tasks and maintaining accurate records within the University's CRM system.
Flexibility and adaptability are essential, as the StudentHQ Administrator will work across campuses and participate in all StudentHQ activities to ensure an excellent student experience.This role has availability for multiple positions – including fulltime, 12-month fixed term positions and part time (0.6), 5-month positions.About YouTo be suitable for this role you will need to have experience in the below key accountabilities: Demonstrated commitment to providing outstanding customer service.Demonstrated, relevant experience in the provision of high quality administrative and support services within a demanding, customer focused environmentGeneral knowledge and experience of tertiary sector operating proceduresDemonstrated ability to work independently and collaboratively as part of a teamQualificationsCompletion of an associated diploma level qualification with relevant work-related experience or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training.To ApplyPlease submit your CV and cover letter addressing your suitability for this position.To review the Position Description and to apply, please scroll down to the bottom of the page.Please Note: Appointment to this position is subject to passing a Working with Children Check.Applications Close: Wednesday 15th January 2025, 11pmSwinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.Diversity, Equity and InclusionSwinburne is committed to diversity, equity, and inclusion.
We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent.
We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities.
Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.We support applicants with disabilities.
Adjustments can be requested at any time during the recruitment process.
For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact at or call .As a Circle Back Initiative Employer, we commit to responding to every applicant.
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