The Role The Store Manager's primary purpose is to ensure smooth running of day-to-day retail operations, lead by example and drive the team to achieve set targets.
Key responsibilities include the following
Continually review operational reports and records to ensure company policies and procedures are being upheld. Ensuring set up and set down processes are implemented and run smoothly Daily reports are reviewed and sent to relevant management making sure all figures balance Monitor store transfers, damaged returns and CS inventory ensuring correct levels of store inventory are kept at all times Define responsibilities of sales team making sure all tasks are being completed to the expected standard Conduct orientation and regular training, coach and develop the team Ensure store sales targets are continuously being achieved Deal with elevated clients and supporting team where necessary Liaise with SGA Human Resources Manager and Brand Manager on recruitment of the best candidates for the business Provide ongoing feedback to the Brand Manager on staff performance To be always fully qualified in Tissot e-learning Conduct ongoing sales coaching to ensure selling skills are of the highest standard Work with TISSOT Marketing & Communications team to develop and co-ordinate events Boutique public relations Work closely with centre management to maximise opportunities Develop relationships with tour operators The person in this role would need to have the following skills and experience
Tertiary qualifications in Business Administration preferred Minimum 5 years retail experience in high-range/premium sector preferred Highly developed and proven customer service skills Proven staff management experience Computer literacy skills: Word, Excel Excellent organisational skills Excellent oral and written communication skills Numerical and financial skills Strong analytical and problem solving skills Effective time management skills Team player Energy, drive and enthusiasm
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