Management - Store (Retail & Consumer Products)
Full time
Lotte Duty Free is one of the world's leading retailers that operate across 21 locations in 7 countries and 13 airports.
Strategically positioned amongst the most coveted destinations (including Australia, New Zealand, Japan, South Korea, Singapore, Vietnam and USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine and more!
Headquartered in South Korea, Lotte Duty Free is a household name and synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.
Oceania, the region in which Australia belongs, holds 6 locations (Melbourne Airport, Brisbane Airport, Darwin Airport, Wellington Airport, Sydney and Melbourne downtown stores).
THE OPPORTUNITY Based at Melbourne Airport, we are seeking a driven and enthusiastic Store Manager to represent our team to the highest standards in all aspects of training and performance.
This role requires effective leadership of the sales team and efficient management of business operations.
In this role, you will be responsible for: Inspire and motivate the Sales Managers and the team to maximize sales opportunities to achieve KPIs.Provide clear communication, feedback, and effective leadership to maintain high performance and quality customer experiences.Develop new sales strategies and implement action plans.Maximize store profit by increasing sales and maintaining cost control.Ensure all team members are aware of company standards, policies, and procedures, ensuring full compliance and adherence to security, safety, and appearance guidelines.You will be working in a fast-paced, customer-centric environment with a friendly and diverse team.
ABOUT YOU 5 years' experience in a similar roleExceptional customer service and leadership skillsSales-focused and results-orientedKnowledge/experience of international brands and diverse categories of productsStrong interpersonal skills, including verbal and written communicationStrong commercial awareness and business acumenCritical thinking and problem-solving skillsThe ability to speak a second language will be highly regardedHold a current Responsible Service of Alcohol (RSA) certificateWHY JOIN LOTTE DUTY FREE Access to sales management incentive programTeam discountsSafe, diverse and inclusive work environment with supportive cultureASIC pass, Uniform, and Car Parking providedCareer progression opportunitiesDETAILS OF THE ROLE Full time positionAvailability to work a flexible roster, including weekends and public holidays.3-week rotating roster:Week 1: Tuesday to Sunday, 9:30 AM to 5:30/6:00 PMWeek 2: Tuesday to Friday, 9:30 AM to 5:30/6:00 PMWeek 3: Monday to Thursday, 9:30 AM to 5:30 PM, and Friday, 12:30 PM to 9:00 PMTo work with Lotte Duty Free, you must hold a current Australian or International Passport.
Please note that all Lotte Duty Free employees are required to have Customs and Police Clearance process. If this excites you, we want to meet you.
Now is the time to join our friendly, fun & diverse team and join our growth journey. Please note only candidates that are successful for short listing will be contacted.
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