POSITION PROFILE – Store Leader
REPORTS – Directly reports to the Retail Leaders
OTHER KEY RELATIONSHIPS – Works closely with the Store team and our Store Leader team
ABOUT US
Are you ready to embark on a journey with a team that thrives on creating genuine human connections? At Blackhearts & Sparrows, we're not just a retailer; we're curators of extraordinary moments, and we're on the lookout for passionate individuals to join our vibrant family.
As aficionados of detail, we meticulously curate our products, ensuring a range that speaks volumes of our commitment to quality. With hospitality at the core of our ethos, we consider ourselves hosts in every sense, weaving warmth and genuine customer-centric focus into the fabric of our service.
If you're someone who believes in making lasting impressions, values warmth, and seeks a workplace that thrives on setting new standards while keeping things exciting, then Blackhearts & Sparrows is the perfect place for you. Join us in creating memorable experiences that set the stage for the future of retail.
ABOUT THE ROLE
We're on a quest to deliver an outstanding omnichannel retail experience. Our goal is to understand our customers and their preferences, helping them navigate our extensive range of choices. As a Store Leader, your role will span both front-of-house service and operations, ensuring exceptional customer experiences, while also overseeing a small distribution center operation at the rear of the store. You will spearhead these initiatives by fostering performance, developing skills, mastering accurate stock inventory, and cultivating a positive workplace atmosphere through confident and empathetic leadership.
Key responsibilities:
Ensure the delivery of an exceptional Blackhearts omnichannel customer service experience.
Maintain a healthy, ethical workplace environment in line with Blackhearts' core values.
Execute regular performance coaching and mentorship, training and developing your team to upskill and build capabilities.
Maintain high standards of visual merchandising and dynamic store presentation – shelving, displays, fridges, pricing, product tags.
Maintain accurate stock inventory, conducting stocktakes, investigations, and reporting errors.
Oversee a small distribution center operation, ensuring smooth coordination between front of house and stockroom activities.
Manage all aspects of stock delivery and return, including receiving and transferring stock.
Support the fulfilment and dispatch of omnichannel customer orders, liaising with delivery partners.
Meet budgets, financial objectives, and KPIs.
Manage the store roster, including shop floor team, warehouse assistants, and delivery drivers, to meet wage bill targets.
Demonstrate full compliance in all aspects of Workplace Health and Safety, promoting and supervising WHS practices.
ABOUT YOU
You're a people enthusiast with a passion for delivering top-notch customer service and thriving in collaborative team environments. Your superpower lies in connecting effortlessly with a diverse range of personalities, and your communication skills are nothing short of excellent. Team leadership is not merely a role for you; it's a responsibility you embrace with a growth mindset.
Having successfully led teams before, you revel in the opportunity to shape others' skills, making it your mission to create a workplace that champions high performance and teamwork vibes. Your knowledge of the beverage and service industries, especially in beer, wine, or spirits, is impressive. Yet, you're the kind who acknowledges that the learning journey is a never-ending adventure. Ready to dive into ongoing training and development, you commit yourself to growth—both self-directed and in harmony with the ethos of Blackhearts.
More about you:
A Leading-by-example mentality - you give confident direction but don't micromanage.
Previous experience in a leadership role within the hospitality or retail industry, across both customer service and stock management/logistics.
Passion for food and beverage, regularly engaging in self-directed research, tastings, and producer visits.
High attention to detail in a fast-paced environment.
Thirst for learning and acquiring new skills.
Enjoyment for physical work and the ability to perform heavy lifting duties.
Self-motivation and efficiency in executing daily tasks.
Strong written and verbal communication skills, with the confidence for tough but productive discussions.
Strong interpersonal skills – you're empathetic, respectful, and understanding of others.
Ability to work autonomously and as part of a team.
Highly organised with the ability to plan, prioritise, and time-manage, taking ownership of workloads.
Team-player mentality: Prepared to put the needs of others ahead of their own.
Willingness to work nights, weekends, and during seasonal holiday periods.
At Blackhearts & Sparrows, we are dedicated to building a diverse workforce and nurturing a culture that champions equity and inclusivity. We warmly welcome applications from First Nations peoples and individuals of all ages, cultures, religions, abilities, sexual orientations, gender identities and expressions, and those with specific needs.
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