Location: Melbourne Northern Metropolitan Job type: Fixed term - Part time Organisation: The Royal Children's Hospital Occupation: Administration/Secretarial Reference: 12641 Job posted: 16/12/2024 Closes: 30/12/2024 Classification: Undefined Salary Range: $58,000 - $64,000 Work location: Melbourne Northern Metropolitan About the Role: This is a Fixed Term Part Time position at 56 hours per fortnight as a Patient Support Officer until 30/06/2027. In this role, you will be the first point of contact for parents and carers. This is a pivotal role where you'll play a key part in ensuring a smooth and efficient admissions process for our young patients. What you'll be responsible for: Assisting with transition work to care closer to home for select patients. Maintaining accurate waitlists for elective surgeries and procedures, prioritising patients based on clinical need. Admitting patients for surgery, ensuring all paperwork is complete and liaising with families on the day of admission. Working closely with medical and nursing staff, the Hospital Bed Manager, and various departments to coordinate admissions and bed allocation. Maintaining accurate and up-to-date patient information in our electronic medical record system (Epic) and Patient Administration System (IBA). Providing exceptional customer service to families, addressing their questions and concerns with empathy and professionalism. Your skills and experience: A minimum of 2 years' experience in a healthcare admissions or waitlist management role. Possesses excellent organisational skills and the ability to prioritise tasks in a fast-paced environment. Demonstrates strong communication and interpersonal skills, with a passion for patient-centred care. Is a team player who thrives in a collaborative environment. Is proficient in using computer applications, including experience with electronic medical record systems a plus. If this sounds like you, please click here to see the position description. What we offer: A supportive and collaborative work environment within a world-class children's hospital. Salary Packaging - Increase your take home pay! Professional development opportunities to further your career. Application process: To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Shortlisting for this position will commence immediately, we encourage you to apply promptly! Why work at the RCH? RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city. We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program. The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members of the LGBTQI community and people with disability. It is a requirement of your employment that you be fully vaccinated against Covid-19, and Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children's Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information. It is also a requirement of your employment that you comply with any direction given by The Royal Children's Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption. Are you ready to join our team? Apply online by clicking on the "Apply" button. To apply for this role, you will be redirected to the The Royal Children's Hospital job application system.