Introduction:
The Stage Door Attendant is part of a team charged with delivering client experiences within the Geelong Arts Centre to the highest standard. This role focuses on customer service, safety, back-of-house presentation, and supports security for a range of events across Geelong Arts Centre spaces, including Costa Hall, located at Deakin University's Waterfront Campus.
Reporting to the Production Coordinators and working closely with Technical Operations Staff, the incumbent is responsible for the presentation of dressing rooms and green rooms, safety of clients, performers, and visiting professionals throughout back-of-house areas, and contributes towards a positive client experience.
Representing the Production and Presenter Services Team and working alongside the Technical, Front of House, Food and Beverage, and Security teams to ensure successful event delivery. On the guest's arrival to the venue, Stage Door Attendants are the first representatives to greet them, signing them in on the stage door list and providing a thorough induction before being shown to their allocated dressing rooms and green room. In the event of an emergency, the Stage Door Attendant, along with Technical and Front of House teams, lead guests and patrons through emergency procedures, as set by Geelong Arts Centre (GAC buildings) and Deakin (Costa Hall).
About The Role:
The Stage Door Attendant is part of a team charged with delivering client experiences within the Geelong Arts Centre to the highest standard. This role focuses on customer service, safety, back-of-house presentation, and supports security for a range of events across Geelong Arts Centre spaces, including Costa Hall, located at Deakin University's Waterfront Campus.
Reporting to the Production Coordinators and working closely with Technical Operations Staff, the incumbent is responsible for the presentation of dressing rooms and green rooms, safety of clients, performers, and visiting professionals throughout back-of-house areas, and contributes towards a positive client experience.
Representing the Production and Presenter Services Team and working alongside the Technical, Front of House, Food and Beverage, and Security teams to ensure successful event delivery. On the guest's arrival to the venue, Stage Door Attendants are the first representatives to greet them, signing them in on the stage door list and providing a thorough induction before being shown to their allocated dressing rooms and green room. In the event of an emergency, the Stage Door Attendant, along with Technical and Front of House teams, lead guests and patrons through emergency procedures, as set by Geelong Arts Centre (GAC buildings) and Deakin (Costa Hall).
Skills and Experience: Essential Qualifications And Experience: Demonstrated experience in monitoring groups of people in an event setting.Demonstrated experience in providing a high level of customer service.Ability to work autonomously in a small team with minimal supervision.Highly developed communication and engagement skills and the ability to establish productive working relationships with a variety of people.Desirable Qualifications And Experience: Knowledge of safe work practices and emergency procedures.Experience in conflict resolution.Experience in the arts entertainment/events industry.Proficiency with computers, particularly Microsoft Office 365.Special Requirements: Flexibility in working hours to support daytime, evening, and weekend work will be required as part of the normal hours of duty for this position.The following checks, licences, and certifications are required for this role:Current and valid Working with Children's Check (employee).Current Responsible Service of Alcohol (RSA) Certificate.Completion of HLTAID011 Provide First Aid course, or equivalent, to perform as a First Aid responder. Training will be provided by Geelong Arts Centre on an as-needed basis.The employee must provide evidence that they hold current certifications prior to commencing employment with Geelong Arts Centre. The employee must maintain the currency of these checks, licences, and certifications for the duration of their employment with Geelong Arts Centre. #J-18808-Ljbffr
