OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.
As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
The Opportunity:
Provide technology consulting to external customers and internal project teams.
Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers' business needs.
As a trusted advisor, create and maintain effective customer relationships to ensure customer satisfaction.
Maintain knowledge of leading-edge technologies and industry/market domain knowledge.
Actively contribute to the company's solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.
Shape technical direction and technical strategies within the organization and for external customers.
Accountable for consistent and significant chargeability levels and for assisting in meeting or exceeding revenue and customer satisfaction goals.
Contribute to organization's profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.
You are Great at:
Implementing part or all of the technical solutions for the client, following an agreed technical design.
Occasionally providing a detailed technical design for enterprise solutions.
Possessing a wide understanding of company technology to deliver a detailed technical design meeting customer requirements.
Leading small to medium technical projects, working under the direction of the Project/Technical Manager and collaborating with customer representatives.
Liaising with the Solutions Architect as necessary to ensure alignment and coherence in the technical approach.
Providing technical support and input on applying technology to a defined business segment, offering advice on solutions and integration opportunities.
Offering technical leadership for specific integration activities within an engagement, supporting planning and design for solution architectures in multi-system environments.
Communicating across the client community, adding value and demonstrating company strategy execution, while contributing to knowledge tools and communities to document and share project learnings.
What it takes:
5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).
Sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies.
Ability to develop solutions that enhance the availability, performance, maintainability, and agility of a particular customer's enterprise.
Understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment.
Frequently using product and application knowledge along with internals or architectural knowledge to develop solutions.
A recognized expert in one or more technologies within own technical community and also at regional level.
Holds a vendor or industry certification in at least one discipline area.
Ability to work in a multi-technology environment with the ability to diagnose complex technical problems to their root cause.
In addition to troubleshooting skills and consulting skills, ability to summarize prognosis and impact at practice lead level.
Ability to adapt a consulting style appropriate to the situation and can identify upsell opportunities.
Ability to present within own area of expertise as part of a customer sales presentation, putting forward domain-specific information within the context of the company sales campaign.
Demonstrated ability to lead others in the gathering of requirements, designs, plans and estimates.
Demonstrates broad knowledge in other technical areas to properly manage complex integration efforts.
Demonstrates application of technical expertise in successful engagements involving multiple disciplines.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at
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