Sr Advisory Solution Consultant - Customer ExperienceFull-timeEmployee Type: RegularRegion: APAC - Asia PacificWork Persona: Flexible At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
As a member of our Specialist SolutionConsulting team, you will have a major impact on our future success by supportingCustomer & Industry Workflow Solution Sales. You will help drive revenue for ourproducts, withthesupportand partnershipof Sales,Marketing, ProductManagement, and the executive team.
You are a hands-on technical sales specialist who can go wide and deep on solution discovery and positioning during a sales cycle. As a specialist in customer experience, you will provide subject matter expertise to support the go to market activities industries such as financial services, healthcare, retail, government, and telecommunications.
What you get to do in this role: The Specialist Solution Consultantis a technical sales specialist withthe advanced ability todevelop, position anddemonstrateproduct-specificsolutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
Support product sales as a technical and domain expertin a client-facing sales teamthat pursues customers and prospects across multiple industry marketsLead discovery workshops to determine customers' challenges and deliver compelling product demonstrations to align our solution with customer needsDevelop client and partner relationshipsGuide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement, and mapping of technical solutions to business valueProvide feedback to product management about product enhancements thatcanaddress customer needs and drive additional valueLearn, develop, and share best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the local and extended teamStay current on competitive analysis, market differentiation, and industry trendsSupport marketing events including executive briefings, conferences, user groups, and trade showsTo be successful in this role you have: 7+ years of pre-sales solution consulting, with a focus on Customer Experience (CX)Experience working across public sector customers would be highly regardedProficiency with the ServiceNow platform or technical expertise with cloud software solutionsExperience working collaboratively with product management, product marketing, partners,and professional servicesTerritory management skills, including pipeline building and working with sales counterparts to promote execution excellence ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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