Date: 20 Sep 2024
Location: Cannon Hill, QLD, AU, 4170
Company: Orica
About Orica At Orica, it's the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.
It's an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.
About the role We're extremely excited to announce the career opportunity to join us as a Specialist – Technology Support. This role will be based in our Brisbane office, where the successful candidate ordinarily works on a Monday – Friday roster, with travel (estimated at 25-50%) to various sites and locations primarily within QLD, NSW, VIC and TAS.
Working in a tight, friendly, supportive and hard-working team, our Specialist – Technology Support champions new site technology implementations. They are subject matter experts, who provide hands-on project and process management support to our surface and underground mining customers, for Orica's Digital Solutions, including the BlastIQ information platform and the FRAGTrack measurement systems.
BlastIQ is used by our teams and customers for designing mine site blasts, collecting blasting information and displaying analytics to support our customers' drilling and blasting operations. The data is collected using a mixture of manual and semi-autonomous data measurement tools and field devices, which feed to the BlastIQ cloud platform for centralised storage and display.
This is a permanent, stable and incredible career opportunity with a global market leader, in which the successful candidate will be provided with relevant training, support and guidance in which to tackle all aspects of the role.
What you will be doing Scoping: Reviewing customer operations and assessing the correct Digital Solution to address the customer's needs; Project Managing: Hands-on coordination and implementation of Digital Solutions onto our customer sites; Communicating: With various personnel in a wide range of positions, from Management to IT departments; Training: Nurturing internal and external stakeholders to be effective users of Digital Technologies by generating and delivering training packages for customers and teams; Developing: Contributing, and having a definite say in product development; and Supporting: Acting as a subject matter expert, assisting with BlastIQ customer support, product stewardship, and advice. What you will bring Most importantly, sharing our most important value - safety is the priority, always; A proven ability in problem solving and root cause analysis, on equipment, operating systems and software; Experience supporting and troubleshooting Field Information Systems (Networking experience desirable); Proven success in managing, coordinating and implementing similar projects; Aptitude and ability to deliver product training to single or multiple stakeholders in both classroom environments, or via remote platforms; Excellent communication, both written and verbal alongside high level customer service skills; and Certificate, Diploma or Degree in Electronics, Mechanical, Communications, Engineering, Project Management or similar. What we offer As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.
You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.
We respect and value all Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone's contributions.
All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.
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