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Please note that SoftwareOne does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement (Job-Specific per our global standard) with the agency/recruiter, SoftwareOne will not consider or agree to payment of any referral compensation or recruiter fee.
The role Key Account Manager: A Key Account Manager is responsible for building and maintaining strong relationships with SoftwareOne's strategic customers to ensure the ultimate customer experience and that maximum value is received throughout the customer lifetime. This role provides ongoing sales support to existing key customers, manages the customer relationship, satisfaction, and retention. The Key AM builds & implements the account strategy, helps identify new sales leads, and collaborates with BDEs to develop sales plans and identify opportunities. The Key AM is ultimately responsible for the holistic relationship with high potential customers.
Role and Responsibilities: Be the primary point of contact and build and maintain long-term relationships with customers. Develop a trusted advisor relationship with customer stakeholders and executive sponsors. Take ownership of the customer experience. Understand customer needs and business objectives and offer the right solutions to customers. Ensure the timely and successful delivery of our solutions. Keep customers satisfied by delivering exceptional service on a day-to-day basis. Drive proactive new sales, renewals, and overall opportunity management. Manage day-to-day customer and partner requests. Develop, maintain, and execute an account strategy with short-, mid-, and long-term goals on account growth, profitability, customer retention, and customer satisfaction. Lead, moderate, and orchestrate all activities on accounts. Enhance the organization's reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers. Track and forecast defined account metrics, KPIs, and financials. What we need to see from you Essential Requirements/Experience: Full-time work rights in Australia Ability to commute to one of our offices in Sydney, Melbourne, Brisbane, or Perth 7-10 years' relevant experience Microsoft licensing/solution experience or SAP experience Building Relationships - Advanced Customer Centricity - Advanced Customer & Market Orientation - Advanced Customer Solution Management Negotiation Skills Desired Experience: Building Relationships - Advanced: Creates relationships with immediate team and across the organization characterized by a high level of acceptance, cooperation, and mutual respect. Customer Centricity - Advanced: Establishes effective relationships with internal/external customers to understand their needs. Displays a customer service orientation when interacting with others. Customer & Market Orientation - Advanced: Understands customers' strategic business objectives, how their decisions are made, their positions in the market, their opportunities, and their challenges. Customer Solution Management: Adapt at budgeting, financial forecasting, cost management, analysis, and reporting for specific business unit/function. Negotiation Skills: Ability to overcome or minimize barriers and address needs and preferences of key decision-makers, using assertive tactics when appropriate. Please note that SoftwareOne does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement (per our global standard) with the agency/recruiter, SoftwareOne will not consider or agree to payment of any referral compensation or recruiter fee.
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Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at .
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At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
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